Charles Shaw
FAM
Richmond,VA
21
years of professional experience
Strategically led furniture retail teams, leveraging 20+ years of expertise to optimize store operations and sales outcomes.,Orchestrated successful nationwide store closures and liquidations, managing teams of up to 14 employees with precision.,Achieved $2.8 million in sales during 2023 store-closing contract through proactive leadership.,Prioritized building high-performing teams, ensuring strategic alignment in training and development for business growth.
Work History
Owner / Sales Consultant
3 Years 8 Months- Lead sales, marketing, advertising, business development, and daily business operations.
- Build and manage sales teams, with experience overseeing up to 14 employees.
- Recruit, hire, train, motivate, and develop team members to achieve sales and customer-service goals.
- Manage payroll, inventory, purchasing, vendor relationships, cash handling, deposits, budgeting, bookkeeping, and financial reporting.
- Handle customer concerns and develop solutions that protect customer relationships and business reputation.
- Develop promotional campaigns, social media marketing, Facebook and Instagram advertising, and commercial advertising.
- Establish sales targets and implement strategies to improve performance and revenue.
- Lead store operations with a team-first management philosophy: strong teams create strong results.
Store Closing Contract
- Led sales and operations for a major furniture store-closing assignment.
- Generated approximately $2.8 million in sales from mid-January through the end of August 2023.
- Oversaw the complete sales-floor operation, including team performance, customer service, inventory, marketing, and sales strategy.
- Used promotional advertising, social media, and commercial appearances to generate customer traffic and drive sales.
- Successfully managed a high-volume, deadline-driven retail environment.
Furniture Liquidation & Store-Closing Contractor
5 Years- Contracted with major furniture retailers nationwide to manage store-closing and liquidation events.
- Performed assignments in Chicago, Baton Rouge, North Dakota, South Dakota, Minnesota, Memphis, Tennessee, and other markets.
- Progressed from sales responsibilities into lead sales and ultimately oversight and management of complete store-closing operations.
- Oversaw sales teams, inventory, pricing, customer service, daily operations, marketing, and sales performance.
- Helped furniture retailers maximize revenue during time-sensitive store-closing events.
- Managed teams and motivated employees to perform in high-pressure, deadline-driven environments.
- Built relationships with furniture companies and developed opportunities for additional liquidation contracts.
Assistant Manager
12 Years- Managed daily store operations while serving customers and driving sales.
- Supervised and developed a team of up to 7 employees.
- Handled furniture deliveries and supported maintenance and overall store operations.
- Built a strong reputation for dependable service, fast response times, and customer satisfaction within the community.
- Assisted with sales, employee management, customer concerns, and day-to-day operational decisions.
- Helped establish a customer-focused culture that contributed to the store's reputation in the community.
Education
- Business & Marketing Studies
High School Diploma
Skills
General & Store Management
Sales Leadership & Business Development
Operations Management
Team Building & Employee Development
Hiring & Training
Customer Service
Sales Strategy & Closing
Marketing & Advertising
Social Media Marketing
Facebook & Instagram Advertising
Inventory Management
Purchasing & Vendor Relations
Payroll & Cash Handling
Deposits & Financial Reporting
Budgeting & Bookkeeping
Negotiation & Problem Solving
Store Openings & Closings
Furniture Liquidation
Performance Management
Proven sales producer
Experienced people leader
Entrepreneurial mindset
Strong customer-service focus
Experienced negotiator
Results-oriented manager
Experienced in high-volume retail
Comfortable managing multiple priorities
Experienced working independently and as part of a leadership team
Timeline
Owner / Sales Consultant
FAM
01.2023 - CurrentRead More
Store Closing Contract
Elegant Furniture
01.2023 - 01.2023Read More
Furniture Liquidation & Store-Closing Contractor
FAM
01.2018 - 01.2023Read More
Assistant Manager
Discount City
01.2006 - 01.2018Read More
John Marshall High School
High School Diploma
Read More
Bryant & Stratton College
from Business & Marketing Studies
Read More