Charles Slaughter
Eureka,California
Summary
Motivated hotel front desk clerk with a strong commitment to providing outstanding customer service and administrative support. Demonstrates exceptional problem-solving skills, efficiently resolving customer inquiries and complaints in a timely manner. Detail-oriented and a valuable team player, adept at managing multiple projects simultaneously while maintaining a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cook Operator
Applebee's Grill + Bar
10.2024 - Current
- Adhered to strict dietary restrictions while creating flavorful meals for customers with specific needs.
- Supported restaurant sustainability initiatives by utilizing locally-sourced produce when available.
- Collaborated with team members to ensure smooth workflow and consistent delivery of well-prepared dishes.
- Cleaned and sanitized work areas, utensils and equipment.
- Managed approximately 30 incoming emails and faxes per day from customers.
Hotel Front Desk Agent
Best Western Plus Bay Shore
10.2022 - 07.2024
- Updated guest records with pertinent information to provide personalized service during their stay.
- Promoted company loyalty programs effectively leading to increase in membership and enrollment.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Security Guard.
- Answered phone within one minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Answered phone within 10 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Hotel Front Desk Agent
Redd Lion Hotel
08.2021 - 06.2022
- Identified opportunities for process improvement within front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Event Planner for over 50 people.
Furniture Mover and Packer
S &S Moving And Hauling
10.2018 - 05.2021
- Managed inventory of moving supplies, regularly restocking materials as needed to ensure optimal preparedness for jobs.
- Safely transported valuable items by securing them properly within moving truck to prevent shifting during transit.
- Conducted thorough pre-move inspections of furniture items to identify existing damages or potential challenges while handling them during relocation processes.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 100lbs.
Life Guard
Woodlawn Recreation Center
05.2015 - 08.2018
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Facilitated group training sessions for new hires, sharing expertise on rescue techniques and facility protocols.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Attentively monitored swimmers to identify distress.
Grocery Stocker/Grocery Bagger
I.G.A. Grocery Store
09.2005 - 06.2014
- Participated in seasonal resets, rearranging store layouts according to planograms for improved customer experiences.
- Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Supported safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
- Consistently lifted materials weighing as much as 50 pounds.
Education
High School Diploma -
Withrow High School
Cincinnati, OH06.2002
Skills
- P>Leadership skills
- P>Computer skills
- P>Strong customer service skills
- P>Auditing
- P>Team-oriented
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
Overview 2.0 Training - 03/08/2024
Checkout 2.0 Training - 03/08/2024
Check In 2.0 Training - 03/08/2024
Quick Pay 2.0 Training - 03/08/2024
Easy Saving 2.0 Training - 03/08/2024
Copies of certificates and reviews available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cook Operator
Applebee's Grill + Bar
10.2024 - Current
Hotel Front Desk Agent
Best Western Plus Bay Shore
10.2022 - 07.2024
Hotel Front Desk Agent
Redd Lion Hotel
08.2021 - 06.2022
Furniture Mover and Packer
S &S Moving And Hauling
10.2018 - 05.2021
Life Guard
Woodlawn Recreation Center
05.2015 - 08.2018
Grocery Stocker/Grocery Bagger
I.G.A. Grocery Store
09.2005 - 06.2014
Overview 2.0 Training - 03/08/2024
Checkout 2.0 Training - 03/08/2024
Check In 2.0 Training - 03/08/2024
Quick Pay 2.0 Training - 03/08/2024
Easy Saving 2.0 Training - 03/08/2024
Copies of certificates and reviews available upon request.
High School Diploma -
Withrow High School
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