Summary
Work History
Overview
Education
Skills
Timeline
Generic

Charles Stout

Waverly,NY

Summary

Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.

Work History

Meat Manager/ Store Manager

Spencer Shurfine Llc
03.2024 - Current
  • Supervised meat department operations, ensuring quality and safety standards compliance.
  • Trained and mentored staff on product knowledge and customer service techniques.
  • Managed inventory levels, optimizing stock rotation to minimize waste and enhance freshness.
  • Implemented promotional strategies to increase sales and customer engagement in the meat department.
  • Developed workflows that improved efficiency and reduced labor costs within the department.
  • Led team meetings to discuss performance metrics, share best practices, and address challenges effectively.
  • Increased customer satisfaction by providing knowledgeable assistance and recommendations on meat selections.
  • Developed and executed successful holiday promotions, including special offers and themed displays designed to attract shoppers during peak seasonal periods.

Grocery Department Manager

Ted Clark's Busy Market Inc
04.2010 - 02.2024
  • Improved customer satisfaction by implementing efficient product merchandising strategies.
  • Maximized sales performance with effective inventory management and stock rotation practices.
  • Managed grocery department operations, ensuring a clean and organized store environment.
  • Evaluated financial data to identify opportunities for cost reduction and revenue growth within the grocery department.
  • Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.

Customer Service Representative

Sitel
08.2008 - 04.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Meat Department Manager

BiLo Foods
10.2007 - 03.2008
  • Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
  • Increased department efficiency by implementing new inventory management systems and procedures.
  • Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
  • Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
  • Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.

Meat Cutter

Ted Clark's Busy Market
10.1996 - 10.2007
  • Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
  • Reduced waste by accurately portioning meat products according to customer specifications.
  • Increased efficiency with expert use of various cutting tools, including knives, saws, and cleavers.
  • Ensured optimal freshness and shelf life of meat products through proper packaging and storage methods.

Overview

30
30
years of professional experience

Education

High School Diploma - undefined

Waverly High School
Waverly, NY
06.1996

Skills

Forklift Certified

Training and Mentoring

Order Processing

Quality Control

Inventory Management

Problem Solving

Vendor Relations

Promotion Planning

Visual Merchandising

Merchandising Strategies

Employee Scheduling

Pricing and Shelf Labeling

Scheduling employees

Timeline

Meat Manager/ Store Manager

Spencer Shurfine Llc
03.2024 - Current

Grocery Department Manager

Ted Clark's Busy Market Inc
04.2010 - 02.2024

Customer Service Representative

Sitel
08.2008 - 04.2010

Meat Department Manager

BiLo Foods
10.2007 - 03.2008

Meat Cutter

Ted Clark's Busy Market
10.1996 - 10.2007

High School Diploma - undefined

Waverly High School

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Charles Stout