Charles Suding
Evansville,IN
Summary
Friendly and approachable with knack for understanding client needs and fostering positive interactions. Possesses strong grasp of financial principles and solid communication skills to effectively assist clients with their banking needs. Committed to delivering exceptional service and building lasting client relationships.
Overview
13
13
years of professional experience
Work History
Relationship Banker II
Regions Bank
04.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Loan Administration Assistant
United Fidelity Bank
02.2023 - 07.2023
- Executed record filing system to improve document organization and management.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Managed filing system, entered data and completed other clerical tasks.
Level 2 Financial Services Consultant
Heritage Federal Credit Union
06.2022 - 11.2022
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Managed client relationships, ensuring satisfaction through regular communication and proactive problem solving.
- Maintained a high level of confidentiality when handling sensitive client information, adhering to strict data security protocols at all times.
- Assisted clients in achieving their financial objectives with sound wealth management advice and personalized planning.
Retail Banker
First Federal Savings Bank
11.2019 - 06.2022
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
Lead Teller
First Federal Savings Bank
04.2019 - 11.2019
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Full-Time Teller
First Federal Savings Bank
10.2018 - 04.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Food Clerk
Meijer Superstore
06.2016 - 06.2018
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to complete daily tasks efficiently, contributing to overall store success.
- Arranged items in display cases to promote sales.
Assistant Manager
Showplace Cinemas
06.2012 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
General Education -
Ball State University
08.2016
General Education -
Ivy Tech Community College
08.2015
General Education -
Castle High School
06.2014
Skills
- Relationship building and management
- Branch operations
- Office administration
- Strong work ethic
- Excellent customer service
- Customer Service-oriented
- Know your customer
Timeline
Relationship Banker II
Regions Bank
04.2024 - Current
Loan Administration Assistant
United Fidelity Bank
02.2023 - 07.2023
Level 2 Financial Services Consultant
Heritage Federal Credit Union
06.2022 - 11.2022
Retail Banker
First Federal Savings Bank
11.2019 - 06.2022
Lead Teller
First Federal Savings Bank
04.2019 - 11.2019
Full-Time Teller
First Federal Savings Bank
10.2018 - 04.2019
Food Clerk
Meijer Superstore
06.2016 - 06.2018
Assistant Manager
Showplace Cinemas
06.2012 - 12.2015
General Education -
Ivy Tech Community College
General Education -
Castle High School
General Education -
Ball State University
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