Charles Sumner
Goodyear,AZ
Summary
Proven leader at United Petroleum Transport, improving operational efficiency and employee performance. Experienced in workforce management and customer service, I implemented safety protocols and increased production to enhance satisfaction and compliance. Skilled in conflict resolution and team motivation, I excel at driving excellence and innovation in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Terminal Manager
United petroleum transport
Phoenix, Arizona
03.2016 - 10.2024
- Managed daily operations of the terminal, including staff scheduling for four sites in Phoenix, Albuquerque, Tucson, and Las Vegas markets.
- Monitored P&L reports for financial accuracy
- Established procedures for adherence to company policies
- Coordinated with maintenance personnel to address any equipment issues in a timely manner.
- Monitored customer satisfaction levels through regular surveys and feedback sessions.
- Supervised staff performance by conducting regular evaluations, providing feedback, and taking corrective action when necessary.
- Organized training programs for employees regarding safety protocols, customer service techniques.
- Resolved conflicts between customers or other stakeholders in an efficient manner.
- Hired, trained, and supervised terminal personnel to meet and exceed customer expectations.
- Developed strategies to maximize production and reduce costs.
- Supervised, hired, trained, evaluated, and motivated team of professionals, and managed day-to-day activities of the department.
- Supervised worker efficiency and rectified issues with performance.
- Communicated with dispatched personnel and drivers to ensure efficiency.
Education
Associate of Applied Science - Automotive And Diesel Combustion Engines
Universal Technical Institute of Arizona Inc
Avondale, AZ08-2012
Skills
- Workforce Management
- Staff hiring
- Team Supervision
- Employee supervision
- Staff management
- Compliance Monitoring
- Operations Management
- Vendor engagement
- Training and coaching
- Facility Management
- Relationship building
- Conflict Management
- Senior leadership support
Affiliations
- Active in veteran charity work in Phoenix for the past ten years.
- Foster parent for the last nine years.
Timeline
Terminal Manager
United petroleum transport
03.2016 - 10.2024
Associate of Applied Science - Automotive And Diesel Combustion Engines
Universal Technical Institute of Arizona Inc
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