Charles Teague
Birmingham,AL
Summary
Over nineteen years direct PC and network support in multi-department, multi-location and multi organization environments with Windows, Windows Office Suite, Novell, IP based networks and various hardware components distributed over Local and Wide Area Networks. Over eight years configuring, integrating, maintaining, and troubleshooting enterprise LAN/WAN/VOIP/FOIP networks and systems while acting as SME for Cisco Call Manager, CISCO Unity Connection, and Unified Call Center. Strong background in Layer 2 and Layer 3 technologies. Over ten years of experience managing incident processes to minimize impact to business operations across multiple platforms.
Overview
39
39
years of professional experience
Work History
Systems Administrator
Community Health Systems
Birmingham, AL
01.2015 - 01.2026
- Monitored data center MEP equipment through a BMS/SCADA monitoring system and notified facilities teams of any alerts for further troubleshooting of UPS, Generator, Switch gear, HVAC, fire and environmental systems.
- Managed, escalated and communicated Major Incident issues to the product owners for immediate support to restore normal service operation in order to minimize the impact to business operations for multiple platforms including but not limited to: Network, VPN, WAN, server failure, and over 100 different applications.
- Proactively monitored performance and availability of applications, operating system platforms, and infrastructure to troubleshoot root cause and provide issue resolution to minimize degradation and outages to hospitals and clinics in the delivery of patient care. Enhanced operational monitoring and alerting practices by growing existing skill sets, improving processes, and/or expanding on existing technology automation to improve operational availability and performance.
- Performed troubleshooting with Telecommunication carriers and their technologies to configure and manage monitoring and alerting capabilities on point-to-point circuits.
- Demonstrated Level 2 troubleshooting skills within a VMWare and Citrix environments.
Tech Support Specialist I / LAN Network Administrator
BBVA Compass Bank
Birmingham, AL
01.2008 - 01.2015
- Supported the organization's local area network (LAN), wide area network (WAN), and Internet system or segments of the network.
- Monitored network to ensure network availability to all system users and performed necessary maintenance to support network availability using Network management tools such as: SolarWinds/ Orion, NetQOS, Cisco Works, Cisco Call Manager, CISCO Unified Call Center, XMediusFax, Remedy service management and server monitoring.
- Supported an Enterprise Level Voice and Data Network by configuring, integrating, maintaining, and troubleshooting the LAN/WAN/VOIP/FOIP networks and systems.
- Coordinated service calls with vendors and service providers to insure satisfactory resolution of problems and move, add or change requests.
Network Admin/PC Tech
Manora teKnologies
Birmingham, AL
01.2003 - 01.2007
- Connected local networks to the WWW using Microsoft solutions for small to mid-size business LANs, and provided basic network administration services.
- Fine-tuned network servers for optimal performance and developed migration plans for upgrades of server software.
Comm Tech
Motorola, Inc.
Fort Worth, TX (Libertyville, IL)
01.1997 - 01.2002
- Analyzed/troubleshot in a prototype Launch Center, Research & Development, National Repair Center and manufacturing setting cellular communications products.
- Performed operator level troubleshooting, maintenance and repair of industrial equipment, programmable controllers, and robotics and automation equipment.
- Identified trends in manufacturing test equipment/process problems and notified the appropriate personnel to insure a 90% or greater units per hour quality build consistency.
Schools/Training Mgr
U.S. Army (Active, Camp Casey, Korea
01.1987 - 01.1997
- Managed and scheduled educational and training opportunities monthly for more than 700 personnel annually in job-related schools/coursework.
- Implemented school attendance rosters which were the key to success during the transition of training supervisors. Defined schedules and coordinated the execution of classes/training. Notified officials of attendees and course dates.
- Notified officials of attendees and course dates.
- Implemented solutions to issues, collected and correlated data, made recommendations to all levels of management.
Education
Associate of Science - Network Engineering
Virginia College
Birmingham, AL01-2005
Associate of Applied Science - Industrial Electronics
Bessemer State Technical College
Bessemer, AL01-1986
Skills
- System upgrades
- System monitoring
- Technical support
- System updates
- Network Administration
- Network Monitoring
- LAN/WAN/VOIP/FOIP Support
Timeline
Systems Administrator
Community Health Systems
01.2015 - 01.2026
Tech Support Specialist I / LAN Network Administrator
BBVA Compass Bank
01.2008 - 01.2015
Network Admin/PC Tech
Manora teKnologies
01.2003 - 01.2007
Comm Tech
Motorola, Inc.
01.1997 - 01.2002
Schools/Training Mgr
U.S. Army (Active, Camp Casey, Korea
01.1987 - 01.1997
Associate of Science - Network Engineering
Virginia College
Associate of Applied Science - Industrial Electronics
Bessemer State Technical College