Open To Work
Charles Thomas
Work Preference
Summary
Professional Profile
A professional, friendly, and customer-focused Receptionist and Guest Relations Officer with strong communication and interpersonal skills. Experienced in welcoming guests, handling front desk operations, managing reservations, and ensuring excellent customer satisfaction. Skilled in problem-solving, multitasking, and creating a positive first impression for clients and visitors. Able to work effectively in fast-paced environments while maintaining professionalism, confidentiality, and attention to detail.
Overview
2027
2027
years of professional experience
10
10
years of post-secondary education
Work History
Receptionist, Accounts Receivable
ANAYA/Kappa senses hotel
Zanzibar, TZ
04.2026 - Current
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Processed invoices and payments for accounts receivable transactions accurately.
- Assisted with daily cash reconciliation and bank deposits as needed.
- Provided information on hotel services and local attractions to enhance guest experience.
- Processed customer payments accurately and promptly.
- Greeted and welcomed visitors, customers, and vendors in a professional manner.
- Balanced daily cash receipts on a consistent basis.
- Resolved billing discrepancies in an efficient and effective manner.
- Created invoices using accounting software applications.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Used company badging system to create badges for new employees and visitors.
Receptionist
Ycona Luxury Resort
Zanzibar, TZ
- Greeted guests warmly at the luxury resort entrance.
- Managed phone calls and directed inquiries to appropriate staff.
- Coordinated guest check-ins and check-outs efficiently.
- Provided information about resort amenities and local attractions.
- Handled guest complaints with professionalism and care.
- Collaborated with housekeeping to ensure room readiness for guests.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Certificate Of Tourism - Tourism And Hospitality Management
ST. ANTHONY VOCATION TRAINING CENTRE
Mara, Tanzania 01.2017 - 12.2026
Skills
- Invoice processing
- Cash reconciliation
- Customer payments
- Phone management
- Complaint resolution
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Expense reporting
- Microsoft office specialist certified
- Reception desk management
- Call redirection
- Customer/Client relations
- Typing speed
- Record preparation
- Relay hearing-impaired calls
- File management
- Data inputting
- Staff management
- Security awareness
- Organization skills
- Bookkeeping
- Professional and polished presentation
- Security
Timeline
Receptionist, Accounts Receivable
ANAYA/Kappa senses hotel
04.2026 - Current
Certificate Of Tourism - Tourism And Hospitality Management
ST. ANTHONY VOCATION TRAINING CENTRE
01.2017 - 12.2026
Receptionist
Ycona Luxury Resort