Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Charles Thompson

West Jordan,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Senior Guest Advisor

GameStop
02.2023 - Current
  • Exceeded Loyalty program sales by 200% during key event.
  • Partnered with Store/District leaders on projects to hit required metrics during key quarters of the fiscal year.
  • Mentored my co-workers on certain techniques to improve personal sales/service style.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Improved store appearance and customer experience by executing planograms and ensuring proper merchandise presentation.

Inventory Control Team Lead

Misfits Market
04.2022 - 07.2022
  • Facilitated seamless communication between various departments, promoting collaboration on inventory management initiatives.
  • Utilized forecasting tools to predict demand patterns, enabling proactive adjustments to stocking levels for optimal inventory availability and completion of 1200+ daily orders.
  • Reduced product shrinkage with thorough documentation of damaged or missing items, ensuring timely resolution with our cycle counts.
  • Maintained a safe work environment through strict adherence to safety protocols.

Inventory Specialist

Smith Power Products
01.2021 - 04.2022
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Spearheaded projects to improve efficiency in locating items and fulfilling orders.
  • Oversaw $2 Million of inventory
  • Collaborated with team members to ensure timely completion of daily tasks and increasing overall productivity.
  • Streamlined accident reporting procedures, resulting in more accurate data for analysis and prevention efforts.

Digital Chat Associate

1-800 Contacts
10.2018 - 06.2020
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Increased customer satisfaction by resolving of complex issues and providing exceptional service at all times.
  • Absorbed additional responsibilities that included responding to 20-30 emails on top of normal duties.

Education

High School Diploma -

Southpointe High School
West Jordan, UT
06.2016

Skills

  • Display Building
  • Exceptional Communication
  • Guest Relations
  • Shipping and receiving
  • Data analysis
  • Inventory Audits
  • Workplace Safety
  • Staff Development
  • Policy Implementation
  • Task delegation
  • Training Exercises
  • Forklift Certification

Accomplishments

Silver Eagle Scout Recipient

Gamestop Pro District Finalist

References

References available upon request.

Timeline

Senior Guest Advisor

GameStop
02.2023 - Current

Inventory Control Team Lead

Misfits Market
04.2022 - 07.2022

Inventory Specialist

Smith Power Products
01.2021 - 04.2022

Digital Chat Associate

1-800 Contacts
10.2018 - 06.2020

High School Diploma -

Southpointe High School

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Charles Thompson