Domenic Veloza-Alvelo
Litchfield,NH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Senior Guest Advisor
GameStop
Wilmington, MA
10.2019 - 10.2021
- Maintained strict adherence to safety protocols and cash handling procedures.
- Followed all company policies regarding cash handling procedures.
- Ensured compliance with cash handling policies and procedures.
- Assisted in training new employees on proper cash handling techniques.
- Assisted with new employee training by educating staff on policies and procedures.
- Organized training sessions for new hires or existing employees on topics related to their roles.
- Assisted in training new front end employees on store policies and procedures.
- Assisted with training new employees on merchandising techniques and operational processes.
- Provided guidance and training to new employees on best practices for providing excellent customer service.
- Provided excellent customer service to guests.
- Greeted guests and provided friendly customer service.
- Operated cash registers and provided customer service.
- Provided exceptional customer service at all times.
- Collaborated with senior customer service staff to identify areas for improvement in the customer service process.
- Managed customer service inquiries, complaints, escalations.
- Provided exceptional customer service throughout each interaction.
- Maintained cleanliness of the store by sweeping floors, cleaning windows, dusting shelves.
- Operated cash registers accurately and efficiently during peak hours of business.
- Answered incoming calls promptly and professionally while providing assistance as requested.
- Opened store daily and ensured all safety protocols were followed.
- Resolved conflicts between parties involved in transaction if necessary.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Upheld consistent visual merchandising standards.
- Utilized visual merchandising techniques to create attractive store displays.
- Managed daily operations such as scheduling, ordering, pricing, merchandising.
- Processed payments from customers for shipping services rendered.
- Organized shipping documents for outbound shipments.
- Verified accuracy of inventory loaded against shipping documents.
- Reviewed customer orders and prepared shipping documents accordingly.
Assistant Customer Service Department Head
Stop & Shop
North Reading, MA
11.2015 - 02.2019
- Supervised day-to-day operations of the customer service department.
- Developed strategies to improve overall quality of services provided by the department.
- Coordinated with other departments to ensure customers' inquiries were handled efficiently and effectively.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Trained new hires on customer service policies, procedures and best practices.
- Collaborated with team members to develop strategies for improving overall customer experience.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided guidance to customer service staff in resolving complex customer service issues.
Education
High School Diploma -
Whittier Regional Technical Vocational High School
Haverhill, MA06-2016
Skills
- Guest Relations
- Display building
- Front Desk Management
- Upselling strategies
- Complaint Handling
- Group Supervision
- Problem-Solving
- Staff Training
- Professionalism
- Friendly, Positive Attitude
- Problem-solving aptitude
- Time Management
- Multitasking
- De-Escalation Techniques
- Product Upselling
- Computer Proficiency
- Brand Awareness
- Deposit Preparation
- Group Discussions
- Teamwork and Collaboration
- Self Motivation
- Team building
- Attention to Detail
- Inventory Management
- Collaboration and Teamwork
- Team Leadership
- Decision-Making
- Activity Planning
- Safety Training
- Analytical Thinking
- Task Prioritization
- Problem-solving abilities
References
References available upon request.
Timeline
Senior Guest Advisor
GameStop
10.2019 - 10.2021
Assistant Customer Service Department Head
Stop & Shop
11.2015 - 02.2019
High School Diploma -
Whittier Regional Technical Vocational High School