Charles Van Koughnet
Canton,OH
Summary
Diligent College Student focused on Civil Engineering and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Red Robin
Canton, OH
06.2022 - Current
- Restocked condiment stations with appropriate amounts of khup, mustard, mayonnaise.
- Packaged and bagged cooked food and prepared items.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Greeted customers in a friendly manner and took orders for to-go items.
Host
Red Robin
Canton, OH
06.2022 - Current
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed dining room layout to maximize efficiency of staff members.
Expeditor
Red Robin
Canton, OH
06.2022 - Current
- Inspected quality assurance of products before they were shipped out to customers.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
- Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
Server
Red Robin
Canton, OH
06.2022 - Current
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to standard recipes.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Busser
Quaker Steak & Lube
Canton, OH
05.2021 - 11.2021
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Ensured that each table was properly set before seating guests.
- Maintained cleanliness of restaurant dining area throughout shift.
- Effectively multitasked within fast-paced environment.
Education
Bachelor of Engineering - Civil Engineering
University of Dayton
Dayton, OH05-2027
High School Diploma -
Central Catholic High School
Canton, OH05-2023
Skills
- Payment Processing
- Guest Relations Management
- Customer Service
- Menu Memorization
- Service Prioritization
- Decision-Making
- Problem-Solving
- Guest Engagement
- Quality Control
- Performance Improvement
- Suggestive Selling
- Critical Thinking
- Team Development
- Coordination
- Active Listening
Timeline
To-Go Specialist
Red Robin
06.2022 - Current
Host
Red Robin
06.2022 - Current
Expeditor
Red Robin
06.2022 - Current
Server
Red Robin
06.2022 - Current
Busser
Quaker Steak & Lube
05.2021 - 11.2021
Bachelor of Engineering - Civil Engineering
University of Dayton
High School Diploma -
Central Catholic High School
Similar Profiles
Austin RaineyAustin Rainey
Host at Red RobinHost at Red Robin
Kiya FetzerKiya Fetzer
Bartender/Server at Red RobinBartender/Server at Red Robin
Scott LinneburScott Linnebur
Director, IT Infrastructure & Dev Ops at Red Robin Gourmet Burgers, Inc.Director, IT Infrastructure & Dev Ops at Red Robin Gourmet Burgers, Inc.
Leah MosherLeah Mosher
Shift Supervisor/Catering Manager/Server at Red RobinShift Supervisor/Catering Manager/Server at Red Robin
NICOLE PETRIMENICOLE PETRIME
Registered Nurse at Cleveland ClinicRegistered Nurse at Cleveland Clinic