Overview
Work History
Education
Skills
Timeline
Generic

Charles Walton

Dallas,TX

Overview

12
12
years of professional experience

Work History

Human Resource Coordinator

DB Schenker
Wilmer, TX
03.2021 - 07.2024
  • - Conducted orientation sessions for new hires, ensuring a smooth onboarding process.
  • - Led walk-throughs and provided detailed explanations of company policies and procedures.
  • - Delivered code of conduct training to employees, promoting ethical behavior and compliance.
  • - Managed hiring processes, including posting job openings, screening candidates, and conducting interviews.
  • - Assisted in the development and implementation of HR policies and programs.

Customer Service Representative

Blue Cross Blue Shield
Palestine, TX
03.2012 - 09.2020
  • - Started as an entry-level customer service representative and quickly advanced to CRS2.
  • - Promoted to lead, handling escalated calls and resolving complex customer issues.
  • - Provided high-quality customer service and maintained customer satisfaction.
  • - Trained new team members and provided ongoing support to the customer service team.
  • - Received a communication certification for exemplary skills in customer interactions and issue resolution.

Education

High school Diploma - undefined

Cornerstone Christian Academy
Townsend, GA
06.2004

Skills

  • Microsoft excel
  • Leadership
  • Microsoft word
  • Time management
  • Communication skills
  • Computer literacy
  • Recruitment and Staffing
  • Orientation and Onboarding
  • Policy and Procedures
  • Employee Relations
  • Code of Conduct Training
  • Conflict Resolution
  • Labor Law Compliance
  • Payroll Administration
  • Customer Service Excellence
  • Microsoft office and docusign
  • New employee orientations
  • HR policies compliance
  • Onboarding coordination
  • Benefits and payroll coordination
  • Talent acquisition
  • Background checks
  • Recruiting
  • ADP
  • Recordkeeping
  • Maintains confidentiality
  • Employee relations

Timeline

Human Resource Coordinator

DB Schenker
03.2021 - 07.2024

Customer Service Representative

Blue Cross Blue Shield
03.2012 - 09.2020

High school Diploma - undefined

Cornerstone Christian Academy
Charles Walton