Charles Walton
Dallas,TX
Overview
12
12
years of professional experience
Work History
Human Resource Coordinator
DB Schenker
Wilmer, TX
03.2021 - 07.2024
- - Conducted orientation sessions for new hires, ensuring a smooth onboarding process.
- - Led walk-throughs and provided detailed explanations of company policies and procedures.
- - Delivered code of conduct training to employees, promoting ethical behavior and compliance.
- - Managed hiring processes, including posting job openings, screening candidates, and conducting interviews.
- - Assisted in the development and implementation of HR policies and programs.
Customer Service Representative
Blue Cross Blue Shield
Palestine, TX
03.2012 - 09.2020
- - Started as an entry-level customer service representative and quickly advanced to CRS2.
- - Promoted to lead, handling escalated calls and resolving complex customer issues.
- - Provided high-quality customer service and maintained customer satisfaction.
- - Trained new team members and provided ongoing support to the customer service team.
- - Received a communication certification for exemplary skills in customer interactions and issue resolution.
Education
High school Diploma - undefined
Cornerstone Christian Academy
Townsend, GA06.2004
Skills
- Microsoft excel
- Leadership
- Microsoft word
- Time management
- Communication skills
- Computer literacy
- Recruitment and Staffing
- Orientation and Onboarding
- Policy and Procedures
- Employee Relations
- Code of Conduct Training
- Conflict Resolution
- Labor Law Compliance
- Payroll Administration
- Customer Service Excellence
- Microsoft office and docusign
- New employee orientations
- HR policies compliance
- Onboarding coordination
- Benefits and payroll coordination
- Talent acquisition
- Background checks
- Recruiting
- ADP
- Recordkeeping
- Maintains confidentiality
- Employee relations
Timeline
Human Resource Coordinator
DB Schenker
03.2021 - 07.2024
Customer Service Representative
Blue Cross Blue Shield
03.2012 - 09.2020
High school Diploma - undefined
Cornerstone Christian Academy