Charles Ware
Saint Louis Park,MN
Summary
Searching for a prospering position in the Twin Cities area where I can grow in my burning passion for fitness. I also desire to drive positive change in the lives of people who need fitness, weightloss and nutritional support and expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
United Healthcare
01.2020 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Educated customers on available insurance benefits and eligibility.
- Received payment and updated customer account information.
Collections Agent
Receivables Control Corp
01.2016 - 12.2019
- Negotiated with small businesses to obtain remittance.
- Diffused and compromised with small business to close accounts.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
Customer Servive Agent
Shop NBC
10.2014 - 10.2015
- Navigated multiple intranet systems to solve issues for customers experiencing various account issues.
- Diffused hostile customers with special needs by empathizing and negotiating.
- Assisted Order Capture team by processing sales orders to reduce call que.
- Assisted Team leads with training new employees on proper procedures.
Education
No Degree - Nursing
North Hennepin Community College
Minneapolis, MN2027
High School Diploma -
Maple Grove Senior High School
Maple Grove, MN06.2009
Skills
- NASM-CPT Certified (04/07/24-Current)
- NASM-Nutrition Coach (In progress)
- NASM-Weight Loss Specialization(In progress)
- Medical terminology knowledge
- Sales expertise
- Customer Service
- Mentoring abilities
- Critical Thinking
- Attention to detail
Affiliations
- Phi Theta Kappa(2019)
Certification
- NASM Certified Personal Trainer
- NASM Weightloss Specialist (In progress)
- NASM Nutrition Coach (In progress)
Timeline
Customer Service Advocate
United Healthcare
01.2020 - Current
Collections Agent
Receivables Control Corp
01.2016 - 12.2019
Customer Servive Agent
Shop NBC
10.2014 - 10.2015
No Degree - Nursing
North Hennepin Community College
High School Diploma -
Maple Grove Senior High School