Summary
Work History
Education
Skills
Korean language
Languages
Timeline
Generic

Charles Yang

Baltimore,MD

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Work History

Sales Representative

Heritage Honda Car Dealer
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Bachelor Of Liberal Studies - Political Science

Gendarmes University
S Korea
03.1978

Skills

  • Product Management and Pricing
  • Product Merchandising and Distribution
  • Sales Expertise
  • Prospecting Skills
  • Market Research

Korean language

I am very independent and reliable working environment also interpersonal sales skills

Languages

Korean
Full Professional

Timeline

Sales Representative

Heritage Honda Car Dealer

Bachelor Of Liberal Studies - Political Science

Gendarmes University
Charles Yang