Charles (alex) Mangels
Martinsburg
Summary
Enthusiastic server with a strong work ethic and expertise in menu memorization and safe food handling. Successfully trained new staff and consistently delivered high-quality service, driving positive guest experiences and repeat business.
Overview
9
9
years of professional experience
Work History
Server
Hoss's Steak and Sea House
Martinsburg, WV
07.2021 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Trained new staff on menu offerings and service protocols, promoting consistency in guest experience.
- Handled cash transactions and processed payments, maintaining accuracy in financial reporting.
- Resolved customer complaints promptly, fostering positive relationships and encouraging repeat visits.
- Maintained cleanliness of dining area, contributing to overall restaurant ambiance and hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server/ Bartender
Barefoot Bills
Saint Augustine, FL
07.2019 - 01.2020
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier/Grocery Stocker
Riverbend Camp Store
Falling Waters, WV
06.2017 - 04.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on register operations and store policies.
Education
High School Diploma -
Spring Mills High School
Martinsburg, WV05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Menu memorization
- Food running
Timeline
Server
Hoss's Steak and Sea House
07.2021 - Current
Server/ Bartender
Barefoot Bills
07.2019 - 01.2020
Cashier/Grocery Stocker
Riverbend Camp Store
06.2017 - 04.2019
High School Diploma -
Spring Mills High School