Charles "Brandon" Beckett
Springhill
Summary
Dynamic restaurant professional with a proven track record of enhancing customer satisfaction and training new staff. Skilled in upselling techniques and time management. I excel in fast-paced environments, consistently improving service quality and operational efficiency. Committed to maintaining high food safety standards and crafting unique cocktails while delivering exceptional dining experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner/Operator
Self-employed
Spring Hill, FL
05.2020 - Current
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Developed marketing strategies that increased brand visibility and customer engagement.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Server
Island Way Grill
Clearwater Beach, FL
01.2020 - 05.2020
- Delivered exceptional customer service in high-volume upscale waterfront dining environment.
- Oversaw daily operations during peak hours to maintain service quality standards.
- Resolved guest inquiries and concerns promptly to uphold restaurant's reputation for excellence.
Bar Manager/Server
Rooster & The Till
Tampa, FL
11.2019 - 01.2020
- Created and designed a specialty cocktail that is still utilized on the menu.
- Oversaw daily bar operations, ensuring efficient service and high-quality customer experiences.
- Consistently provided exquisite service for all guests.
Head Server
Meat Market
Tampa, FL
08.2019 - 11.2019
- Led team of servers to deliver exceptional dining experiences in high-volume environment.
- Streamlined service operations, enhancing efficiency and guest satisfaction through effective workflow management.
- Trained and mentored new staff on menu knowledge, service standards, and customer engagement techniques.
- Coordinated with kitchen staff to ensure timely food delivery and quality presentation for all orders.
Bartender
Michael's on East
Sarasota, FL
07.2018 - 11.2019
- Crafted innovative cocktail recipes, enhancing customer satisfaction and experience.
- Managed bar inventory, ensuring optimal stock levels and reducing waste.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
Bartender
Hotel Indigo
Sarasota, FL
11.2017 - 12.2018
- Implemented efficient workflow processes during peak hours to improve service speed.
- Oversaw compliance with health and safety regulations in bar operations.
- Resolved customer inquiries and complaints effectively, maintaining a positive atmosphere.
Manager
Lila and Pomona
Sarasota, FL
08.2016 - 09.2017
- Built solid relationships with regular clientele and guests by ensuring genuine, friendly, knowledgeable, and attentive service.
- Developed a craft cocktail driven aperitif menu at Lila with diverse ingredients, infusions and general creativity.
- Helped work side by side with the BOH to ensure the front flowed well and service was top notch. .
- Mentored staff, fostering professional growth and enhancing departmental capabilities.
Bartender/Server
Pattigeorge's Restaurant
Longboat Key, FL
01.2016 - 07.2016
- Crafted innovative cocktail recipes to enhance customer experience and drive repeat business.
- Provided exceptional service, ensuring timely and accurate order fulfillment during peak hours.
- Trained new staff on bar operations, enhancing team efficiency and service quality.
- Managed inventory through effective stock rotation practices.
Captain/Manager
The Twisted Oak
Tarrytown, NY
11.2013 - 11.2015
- Delivered eloquent special presentations in a way to entice the senses as we had a new menu every night with various farm fresh dishes.
- Built rapport with guests through extensive knowledge in the culinary world.
- Aided in the building of the wine list and took part in weekly tastings from different purveyors.
- Attended to all guest needs by ensuring quick and prompt service.
Education
Bachelor's Degree - International Affairs
Kennesaw State University
Kennesaw, GASkills
- Customer Service
- Food Safety
- Crafting Unique Cocktails
- Time Management
- POS Systems
- Team Collaboration
- Upselling Techniques
- Multi-Tasking
- Operations management
Certification
- Certified Food Handler - ServSafe
- First Aid Certification - American Red Cross
Timeline
Owner/Operator
Self-employed
05.2020 - Current
Server
Island Way Grill
01.2020 - 05.2020
Bar Manager/Server
Rooster & The Till
11.2019 - 01.2020
Head Server
Meat Market
08.2019 - 11.2019
Bartender
Michael's on East
07.2018 - 11.2019
Bartender
Hotel Indigo
11.2017 - 12.2018
Manager
Lila and Pomona
08.2016 - 09.2017
Bartender/Server
Pattigeorge's Restaurant
01.2016 - 07.2016
Captain/Manager
The Twisted Oak
11.2013 - 11.2015
Bachelor's Degree - International Affairs
Kennesaw State University