Charles D Dyess
Summary
Knowledgeable and dedicated customer service professional with extensive experience in auto industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Business Services Specialist II
Manheim Mississippi
08.2016 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Managed Total Resource Sale with all Commercial and Dealer sale vehicles
- Managed Commercial Accounts Receivable. Communicated with customer about accounts receivable including sending invoices and fixing issues with clients.
Centralized Purchasing/Posting/Flooring Clerk
Manheim New Orleans Auto Auction
10.2010 - 08.2016
- Managed product inventories and placed orders when product l were running needed.
- Managed the daily ordering and returns of product.
- Managed the oracle reports for Posting and Purchasing
- Front office operation of flooring vehicles and transmitting to correct flooring companies.
- Help when Gavel to Gate started process the flooring in new world operation
Team Member, Arbitrator
Manheim New Orleans
Slidell, LA
07.2009 - 10.2010
- Enjoying working as a, as well as independently, Communicate with buyers and sellers on updates for vehicles that are in the psi process, Follow up on vehicles that are in repair shops, Set up transportation for all these unit coming and going to repair shops, Get unit ready for sale including the registration of units
Inspector/Operations
Manheim New Orleans Auto Auction
Slidell, LA
01.2006 - 08.2009
- Stock in unit, Take pictures of units for sale, Set up units for sale, Register units for sale, Load and unload units with forklifts
- Communicate with sellers for floor prices, Make phone calls on any if calls.
Inspector/Fleet Lease Operations
Manheim Total Resource Auction
New Orleans, LA
02.2005 - 01.2006
- Inspect units inside-out, Take pictures of units and damages, Make sure mechanical problems are fixed, Communicate with clients on the direction on which they want to sell their units, Make sure units cross the sale block
Inspector
Manheim New Orleans
Slidell, LA
03.2004 - 02.2005
- Inspect units inside-out, Test drive units, Take pictures of units and damages, Make sure mechanical problems are fixed
Management Trainee/ CustomerRepresentative
Radio Shack Corporation
Philadelphia, PA
11.2003 - 03.2004
- Sale Merchandise, Cash Handling, Care for customers needs, Restock inventory, Count inventory, Cleaned store as needed
Inspector/Fleet Lease Operations
Manheim Mississippi Auto Auction
Hattiesburg, MS
08.2002 - 11.2003
- Inspect units inside-out, Work along side with Inspections Solutions using their computers to remarket the sales of internet units, Make sure right paper work going to the correct unit, take pictures of units and damages, Make sure mechanical problems are fixed
Ships Serviceman
Pearl Harbor, HI
10.1998 - 10.2002
- Supervised over three other crew members, Kept records of incoming and outgoing supplies, Inventoried supplies everymonth, Collected and counted money from both vending machines and ships store, Posted all sales on correct journal.
Education
Customer Service
Ships Serviceman A School
Meridian MsGeneral Studies
Jones County Junior College
Ellisville, MSBasics
Northeast Jones High School
Laurel, MSSkills
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Upbeat and Positive Personality
Timeline
Business Services Specialist II
Manheim Mississippi
08.2016 - Current
Centralized Purchasing/Posting/Flooring Clerk
Manheim New Orleans Auto Auction
10.2010 - 08.2016
Team Member, Arbitrator
Manheim New Orleans
07.2009 - 10.2010
Inspector/Operations
Manheim New Orleans Auto Auction
01.2006 - 08.2009
Inspector/Fleet Lease Operations
Manheim Total Resource Auction
02.2005 - 01.2006
Inspector
Manheim New Orleans
03.2004 - 02.2005
Management Trainee/ CustomerRepresentative
Radio Shack Corporation
11.2003 - 03.2004
Inspector/Fleet Lease Operations
Manheim Mississippi Auto Auction
08.2002 - 11.2003
Ships Serviceman
10.1998 - 10.2002
Customer Service
Ships Serviceman A School
General Studies
Jones County Junior College
Basics
Northeast Jones High School
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