Charles D. Kirkham, CMCA®, AMS®
Houston,TX
Summary
Community management professional, adept at nurturing and enhancing online and offline communities. Leveraged strategic planning and innovative approaches to drive member engagement and loyalty. Valued for collaborative work ethic and adaptability, consistently meeting organizational goals. Skilled in social media management and community event planning.
Overview
27
27
years of professional experience
Work History
Community Manager
Inframark Management Services
Houston, TX
10.2023 - Current
- Manage day-to-day operations of a community association, supporting residents, Board members, vendors, and association leadership.
- Manage online community platforms and social media channels to effectively disseminate information, communicate updates, and promote community events and activities.
- Develop and implement community engagement initiatives designed to enhance resident satisfaction, participation, and overall community cohesion.
- Coordinate community events and activities while fostering positive relationships among residents and encouraging community involvement.
- Cultivate partnerships with local businesses to provide resources, services, and support for community programs and resident initiatives.
- Communicate professionally with homeowners, Board members, vendors, legal representatives, and other stakeholders through telephone, email, and written correspondence.
- Facilitate Board and annual meetings and support Board governance, elections, and official association communications.
- Oversee vendor contracts, maintenance activities, insurance matters, community amenities, access systems, and resident service issues.
- Process invoices and prepare and present monthly financial and management reports to the Board of Directors.
- Enforce deed restrictions and community standards, including documenting violations and coordinating follow-up.
- Prepare and manage annual budgets and monitor association expenses and reserve-related matters.
- Apply knowledge of Texas Property Code and applicable local and state regulations to community association operations.
Portfolio Community Manager
Preferred Management Services
Tomball, TX
03.2017 - Current
- Managed daily operations of portfolio of community associations, ensuring smooth functioning of single-family neighborhoods, townhomes, and office condominiums.
- Communication with homeowners, Board members, vendors, and legal team via telephone, email, and written correspondence.
- Coordinated logistics for Board and Annual meetings, ensuring all materials were prepared and distributed in advance.
- Oversee contracts and insurance claims.
- Process all invoices and present monthly financial and monthly reports to the Board of Directors.
- Ensured compliance with deed restrictions by documenting violations and implementing corrective actions.
- Developed and compiled the annual budget by analyzing previous expenditures and forecasting future needs.
- In-depth knowledge of Texas Property Code including compliance with Local and State regulations.
General Manager
H.S. Green Restaurant
01.2015 - 01.2017
- Opening General Manager for a fresh casual concept in the Galleria area
- Implemented new POS system and programming, managed beer and wine vendors, handled FOH small wares, trained staff, and oversaw all system operations.
- Responsible for implementation of new POS system and programming, beer and wine vendors, FOH small wares, training and all system operations
- Tracked beer, wine, and NAB inventory while managing costs to optimize restaurant profitability
- Developed beer an wine list through vendor relations and executed training and testing for all product
- Oversaw all financial operations for restaurant, ensuring accuracy and compliance. including payroll, profit and loss statements, and budgets
Certified Corporate Trainer/Server
Perry’s Steakhouse Restaurant & Grille
01.2012 - 01.2015
- Trained all new employees on food, wine, liquor, and service standards in-store.
- Conducted testing and exit evaluations for new staff members
- Developed and delivered training programs to enhance employee performance and service standards.
- Facilitated workshops on effective communication and customer service techniques for staff engagement.
- Assessed training needs through employee feedback and performance evaluations to ensure program relevance.
General Manager
Five Guys Burgers and Fries
01.2009 - 01.2012
- Managed the restaurant with a yearly budget of over $1.7 million in sales.
- Oversaw financial operations including payroll, profit and loss statements, and budgets to maintain fiscal health
- Supervised all employees and reported directly to the regional vice-president.
- Scheduled and tracked daily labor, training, safety, and sanitation procedures for all employees to ensure compliance and operational efficiency
Assistant General Manager
Landry’s Seafood House
01.2005 - 01.2008
- Managed facilities, training, retail sales, and bar with an annual budget of $4.5 million.
- Served on the management team, focusing on employee relations, budgets, cost of sales, cash controls, inventories, and daily operations.
- Led a team of over 60 full and part-time employees.
Assistant General Manager
The Palm Restaurant
01.2000 - 01.2005
- Managed full operations regarding administrative, internal, inventory, concierge program, and personnel controls.
- Managed full operations including administration, inventory, concierge program, and personnel controls
- Oversaw personnel management for 40+ full-time employees, focusing on hiring, training, scheduling, motivation, terminations, and employee relations
- Managed personnel for 40+ full-time employees, including hiring, training, scheduling, motivating, terminations, and employee relations.
- Certified corporate trainer conducting all in-store training.
Education
Associate Degree - Liberal Arts And General Studies
Blinn College
Brenham, TXSkills
- Community Association management
- Designations include CMCA® and AMS®
- Daily operations management
- CMCA® and AMS® designations
- Budget management
- Written and oral communication
- Client support
- Excellent written and oral communication skills
Timeline
Community Manager
Inframark Management Services
10.2023 - Current
Portfolio Community Manager
Preferred Management Services
03.2017 - Current
General Manager
H.S. Green Restaurant
01.2015 - 01.2017
Certified Corporate Trainer/Server
Perry’s Steakhouse Restaurant & Grille
01.2012 - 01.2015
General Manager
Five Guys Burgers and Fries
01.2009 - 01.2012
Assistant General Manager
Landry’s Seafood House
01.2005 - 01.2008
Assistant General Manager
The Palm Restaurant
01.2000 - 01.2005
Associate Degree - Liberal Arts And General Studies
Blinn College