Charles (Malik) McKinney
Newton
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing great customer service and teamwork.
Overview
3
3
years of professional experience
Work History
Sales Representative
Altus Commercial Receivables
02.2025 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
Small Balance Collector
Altus Commercial Receivables
01.2024 - 02.2025
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Maintained high volume of calls and met demands of busy and productive group.
Sales Consultant
Crown Toyota/Volkswagen
08.2023 - 01.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Followed up with existing customers to provide additional support and address concerns.
- Stayed knowledgeable on latest automotive innovations and technological advancements through continuous training.
Member Service Representative
YMCA
07.2022 - 07.2023
- Assisted members with correcting account, service, and system issues
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
BBA -
Southern New Hampshire University
Remote05-2024
Associate of Arts -
Hutchinson Community College
Hutchinson, KS05-2020
Skills
- Network development
- Client service
- Interpersonal communication skills
- Customer retention
- Sales consultation
- Account development
Timeline
Sales Representative
Altus Commercial Receivables
02.2025 - Current
Small Balance Collector
Altus Commercial Receivables
01.2024 - 02.2025
Sales Consultant
Crown Toyota/Volkswagen
08.2023 - 01.2024
Member Service Representative
YMCA
07.2022 - 07.2023
BBA -
Southern New Hampshire University
Associate of Arts -
Hutchinson Community College
Similar Profiles
Rebecca EncardesRebecca Encardes
Accounting Assistant at Altus Receivables ManagementAccounting Assistant at Altus Receivables Management
Steven BishopSteven Bishop
NSW Fleet and Hires Manager at Altus Traffic / Altus GroupNSW Fleet and Hires Manager at Altus Traffic / Altus Group
Jiovani MedinaJiovani Medina
Debt Collector at Balanced Healthcare Receivables LLCDebt Collector at Balanced Healthcare Receivables LLC
Kayli LanamKayli Lanam
Certified Nursing Assistant at GrapeTree Medical StaffingCertified Nursing Assistant at GrapeTree Medical Staffing
Matt HardenMatt Harden
Engineer III at Verizo WirelessEngineer III at Verizo Wireless