Charles R Lewis
Columbus
Summary
Dynamic Customer Service Representative with a proven track record at RPUI, excelling in problem resolution and active listening. Enhanced customer loyalty through personalized solutions and effective communication, contributing to significant sales growth. Skilled in building rapport and mentoring new hires, fostering a collaborative team environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
RPUI
12.2007 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Communications
Bowling Green State University
Bowling Green, OH08-1987
Skills
- Call center experience
- Active listening
- Critical thinking
- Building rapport
- Customer relations
- Escalation management
- Problem resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
RPUI
12.2007 - Current
Bachelor of Arts - Communications
Bowling Green State University
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