CHARLESTASHEENA BEGAY

Guest Service

Collaborated with Hosts to efficiently seat guests using available technology.

Distributed menus and addressed questions about menu selections, daily specials, out-of-stock items, and drink options.

Handled orders for food and beverages accurately.

· Deliver food and beverages in a timely manner.

Resolved issues quickly to maintain positive guest interactions.

Order Management:

· Effectively utilize the POS system to accurately take, manage, and transact orders.

· Coordinate with kitchen staff to ensure timely and accurate order preparation.

· Monitor tables to anticipate guests’ needs and respond to requests promptly.

Executed maintenance tasks on tables to uphold operational standards.

· Assist Host and other floor staff in clearing and resetting tables to achieve and maintain turnover time goals.

· Refill drinks, clear plates, and maintain general cleanliness of dining areas.

· Ensure that all table settings, menus, condiments, and marketing collateral are present and clean for each re-setting.

Payment Processing:

Handled billing and payment acceptance with accuracy.

· Handle guest complaints and resolve issues promptly and professionally.

Team Collaboration:

· Work collaboratively with kitchen, managers, and other restaurant staff to provide exceptional dining experiences to guests, while actively working to minimize waste, loss, and operating inefficiencies.

· Assist in training and mentoring new Servers and Hosts as needed.

· Participate in team meetings and contribute to a positive work environment.

Compliance and Safety:

· Adhere to all food safety and sanitation guidelines.

· Follow all health and safety regulations.

· Ensure that alcoholic beverages are served in compliance with local laws.

Promotional Activities:

· Promote daily specials and other restaurant offerings.

· Upsell menu items to enhance the dining experience and increase sales.

Additional Duties:

· Perform opening and closing duties as assigned.

· Assist with special events and catering as assigned.

· Accurately complete takeout and delivery orders as required.

Required Skills:

Customer Service:

· Strong interpersonal and communication skills.

· Ability to provide a high level of hospitality and guest service.

Detail Orientation:

· Accurate order taking and processing.

· Attention to detail in maintaining table settings and cleanliness.

Multitasking Ability:

· Effectively manage multiple tasks and tables simultaneously.

· Prioritize tasks to ensure timely service.

POS System Proficiency:

· Achieve a high-level of familiarity with the POS, Reservations, and other systems as necessary for efficient seating, order entry and payment processing.

· Basic math skills for handling payments and making change.

Food and Beverage Knowledge:

· Understanding of menu items, ingredients, and preparation methods.

· Knowledge of wine, beer, and cocktails for recommending pairings.

Problem-Solving Skills:

· Ability to handle guest complaints and resolve issues effectively.

· Adaptability to various guest needs and requests.

Teamwork:

· Ability to work collaboratively with restaurant staff.

· Willingness to assist colleagues and contribute to a positive team environment.

Physical Stamina:

· Capability to stand, walk, and carry items for extended periods.

· Ability to lift and carry heavy trays and equipment.

· Food handler’s certification.

• Greeted customers warmly to provide exceptional customer service.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
• Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Delivered food and drinks swiftly while ensuring customer satisfaction.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Busser to Server
• Ensures that the dining room, lobby and service areas are clean, stocked, and visually appealing.
• Gave each guest a genuine, personalized dining experience while also providing fast, efficient service.
• Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen.
• Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts.
• Recommended perfect beer and meal pairings according to customer tastes and specials of the day.

• Observes conduct and behavior of inmates to prevent disturbances and escapes and to maintain health and cleanliness.
• Inspects cells, pods, closets, hallways, access chases, recreational, medical and kitchen areas, locks, window bars, grills, doors, and gates for tampering.
• Searches inmates and cells for contraband articles.
• Transports inmates to judicial proceedings, medical or other authorized appointments.
• Guards and directs inmates during work assignments and ensures appropriate inmate counts.
• Patrols assigned areas for evidence of forbidden activities, infractions of rules, and unsatisfactory attitudes or adjustments of inmates; reports observations to shift sergeant.
• Escorts inmates to and from visiting room, legal visits, medical office, and religious services or other authorized locations.
• Guards entrance of detention center to screen visitors.
• Prepares written reports concerning incidences of inmate disturbances or injuries.
• Ensures that proper departmental procedures regarding correspondence between the public and inmates are maintained. Serves inmate meals in accordance with established procedures; ensures that proper counting is maintained of all utensils, cups, trays and inmate counts are correct.
• Searches inmate property for contraband including but not limited to: alcoholic beverages, controlled substances, weapons, and nuisance contraband as prescribed by facility policy or by law.
• Distributes mail for inmates which includes checking for contraband.
• Requests physical examinations and forwards specific requests for medical assistance to the nurse; escorts inmates to the nurse's office and provides security for the nurse.
• Verifies and may write receipts on commissary purchases; ensures that the Commissary vendor distributes purchases to the proper inmates.
• Supervises the visitation of attorneys, family members, bondsmen or others.
• Performs other related duties as may be assigned.

• Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures
• Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
• Ensure the security, safety and well-being of all personnel, visitors and the premises
• Respond to emergencies to provide necessary assistance to employees and customers
• Protect the company's assets relative to theft, assault, fire and other safety issues
• Provide excellent customer service
• Patrols lobbies, corridors and public rooms
• Responds to complaints and various incidents
• Obtains assistance for accident victims and writes reports
• Assists management and Law enforcement in emergency situations
• Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
• Circulate among visitors, patrons, or employees to preserve order and protect property.

• Maintained child's health and well-being by providing meals, assisted with hygiene such as, bathing, changing diapers, and potty training, and followed regular routines of child's eating and sleeping schedule
• Focused on providing a safe and comfortable atmosphere
• Monitored children while their parents were away
• Met children's nutritional needs by preparing nutritious snacks
• Promoted good behavior by using the positive reinforcement method.
• Perform light housekeeping duties
• Communicated with children's parents or guardians about daily activities, behaviors, and related issues
• Overseeing medication and prescriptions usage, appointment reminders and administering medicine
• Help with getting in and out of a wheelchair, car or shower
• Providing other caregivers a break
• Following a care plan and noticing any changes in the individual's health, recording and reporting any differences
• Preparing meals, shopping, housekeeping, laundry, and other errands