Charleston Draper
New York
Summary
Detail-oriented receptionist skilled in managing multi-line phone systems and coordinating complex appointment schedules. Committed to delivering exceptional customer service and maintaining a professional office environment to enhance overall productivity. Dedicated receptionist with expertise in multi-line phone management and appointment scheduling. Proven ability to maintain organized filing systems and handle confidential information with discretion. Efficient receptionist known for strong organizational skills and discretion in handling sensitive information. Experience in supporting office operations and enhancing customer interactions, contributing to a positive client experience.
Overview
9
9
years of professional experience
Work History
Receptionist/Assistant to the Manager
NBBJ
New York
01.2019 - Current
- Greeted and assisted visitors, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments, coordinating calendars for multiple team members.
- Maintained organized filing system for client records and documents.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Supported office operations by ordering supplies and maintaining inventory levels.
- Assisted in preparing meeting materials and setting up conference rooms.
- Maintained a neat, organized reception area.
- Responded to customer inquiries via phone or email promptly and courteously.
- Handled confidential information with discretion and professionalism.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Managed office supplies inventory and reordered when necessary.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
- Kept track of meeting room bookings and prepared them prior to use.
- Assisted in organizing corporate events such as conferences or meetings.
- Coordinated travel arrangements for staff members as needed.
- Scanned documents into electronic files for storage purposes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Developed and maintained a filing system for essential documents, improving office organization.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Assisted with onboarding of new employees by providing orientation information and support.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Coordinated pick-up and delivery of express mail services.
- Used company badging system to create badges for new employees and visitors.
Receptionist/Assistant Front Office Manager
Computershare/Volkswagan
Jersey City
12.2018 - 01.2019
- Managed incoming calls and directed inquiries to appropriate departments.
- Supported onboarding processes for new hires by preparing materials and resources.
- Responded to customer inquiries via phone or email promptly and courteously.
- Handled confidential information with discretion and professionalism.
- Performed data entry tasks into various software systems accurately and quickly.
- Scheduled appointments for clients and ensured accuracy of information.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Inputted client contact information into database accurately.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Collated, bound and stored computer-generated reports.
- Used company badging system to create badges for new employees and visitors.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Negotiated contracts with vendors and service providers for front office operations.
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Implemented quality control measures to uphold company standards.
Receptionist/Calendar Clerk
Landman Corsi Ballaine & Ford
Newark
02.2017 - 11.2018
- Greeted clients and visitors with professionalism and courtesy.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained calendars for attorneys and staff.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Assisted clients in completing necessary forms and documentation.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Prepared clients for depositions.
Education
Bachelor of Arts - Arts
Morehouse College
Atlanta, GA06-2000
Skills
- Multi-line phone management
- Appointment scheduling
- Document scanning
- Microsoft Office suite
- Customer service interaction
- Front office operations
- Office management
Accomplishments
- EMMA and Joe Adams Scholar
Timeline
Receptionist/Assistant to the Manager
NBBJ
01.2019 - Current
Receptionist/Assistant Front Office Manager
Computershare/Volkswagan
12.2018 - 01.2019
Receptionist/Calendar Clerk
Landman Corsi Ballaine & Ford
02.2017 - 11.2018
Bachelor of Arts - Arts
Morehouse College