CHARLESTY BURCHFIELD
Kerrville,TX
Summary
Detail-oriented Front Desk Coordinator with proven ability to streamline patient registration, enhance customer service, and manage front desk operations effectively.
Dedicated professional with experience in front desk operations and patient intake. Skilled in problem-solving, customer service, and maintaining confidentiality, contributing to improved patient satisfaction and operational efficiency.
Proficient in managing front desk operations, ensuring seamless check-in and check-out processes. Known for strong administrative skills and expertise in scheduling, ready to enhance service delivery and client interactions.
Overview
7
7
years of professional experience
Work History
FRONT DESK COORDINATOR
LUCID SLEEP EXPERTS
KERRVILLE
11.2025 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Assisted clients in scheduling appointments and resolving inquiries efficiently.
- Maintained accurate records of patient information using electronic health record systems.
- Coordinated communication between clients and sleep experts to enhance service delivery.
- Provided administrative support, including filing, data entry, and inventory management.
- Developed a welcoming environment that fostered positive client interactions and satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
Patient Intake Representative
LA HACIENDA TREATMENT CENTER
Hunt, TX
05.2025 - 12.2025
- Processed patient information efficiently, ensuring accurate data entry and timely updates.
- Coordinated intake appointments, optimizing scheduling to enhance patient flow and service delivery.
- Assisted patients with forms, providing clear guidance on documentation requirements for treatment eligibility.
- Collaborated with clinical staff to streamline communication regarding patient needs and concerns.
- Maintained confidentiality of sensitive information in compliance with HIPAA regulations and center policies.
- Streamlined patient registration procedures for increased efficiency and reduced wait times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
Patient Service Representative
Tenet
San Antonio, TX
10.2024 - 05.2025
- Managed patient inquiries and appointment scheduling to enhance service efficiency.
- Facilitated communication between patients and healthcare providers to ensure accurate information exchange.
- Assisted in processing patient registrations and insurance verification for streamlined operations.
- Utilized electronic health record (EHR) systems to maintain up-to-date patient information securely.
- Coordinated with clinical staff to address patient concerns and improve satisfaction rates.
- Provided administrative support by organizing medical records and maintaining office supplies inventory.
- Contributed to team training initiatives, sharing knowledge on best practices for patient interactions.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Delivered support to medical staff in completion of patient paperwork.
LASER REMOVAL TECHNICIAN
MEDERMIS TATTOO REMOVAL
San Antonio, TX
03.2022 - 05.2025
- Performed safe and effective tattoo removal using Q-switched laser technology.
- Maintained equipment and ensured compliance with health and safety regulations.
- Educated clients on aftercare procedures for optimal healing post-treatment.
- Assisted in developing client treatment plans tailored to individual needs.
- Streamlined appointment scheduling process to enhance customer experience.
- Implemented quality control measures to ensure consistency in treatment outcomes.
- Collaborated with management to optimize workflow efficiency in daily operations.
- Achieved a high level of client satisfaction by consistently delivering belongings in excellent condition without delay.
- Demonstrated problem-solving abilities when faced with challenges such as tight spaces or difficult-to-move items during relocation projects.
- Earned repeat business through consistent professionalism and attention to detail while handling clients'' possessions.
- Provided clear communication with clients about move timelines, expectations, and potential obstacles during the relocation process.
- Strengthened relationships with clients by addressing questions or concerns promptly and professionally.
Professional Laser Technician
JOVEM MED SPA
San Antonio, TX
10.2022 - 10.2024
- Administered laser treatments, ensuring patient comfort and safety throughout procedures.
- Conducted thorough skin assessments to customize laser treatment plans for individual clients.
- Operated advanced laser equipment, maintaining strict adherence to safety protocols and operational guidelines.
- Educated patients on pre- and post-treatment care to optimize results and promote skin health.
- Collaborated with medical professionals to refine treatment techniques and improve patient outcomes consistently.
- Developed strong rapport with clients through active listening skills and empathic understanding of their needs or concerns during consultations.
Certified Laser Technician
Fresh Start Laser Tattoo Removal Clinic
San Antonio, TX
10.2019 - 04.2021
- Executed laser tattoo removal procedures using advanced equipment and techniques.
- Assessed client skin types to determine appropriate treatment plans and settings.
- Monitored patient progress and provided post-treatment care instructions for optimal results.
- Educated clients on laser technology, safety protocols, and aftercare practices.
- Streamlined appointment scheduling processes to enhance client flow and satisfaction rates.
- Developed training materials for new staff regarding equipment handling and safety standards.
Education
High School Diploma -
WAYNE
Wayne, OKCERTIFIED MEDICAL CODING AND BILLER -
Southern Careers Institute
TXSkills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Visitor check-in skills
- Multi-line phone systems
- Phone call direction
- Listening skills
- General housekeeping
- Maintaining cleanliness
- Scheduling appointments
- Data entry
- Scheduling
- Schedule management
- Mail handling
- Inventory
Timeline
FRONT DESK COORDINATOR
LUCID SLEEP EXPERTS
11.2025 - Current
Patient Intake Representative
LA HACIENDA TREATMENT CENTER
05.2025 - 12.2025
Patient Service Representative
Tenet
10.2024 - 05.2025
Professional Laser Technician
JOVEM MED SPA
10.2022 - 10.2024
LASER REMOVAL TECHNICIAN
MEDERMIS TATTOO REMOVAL
03.2022 - 05.2025
Certified Laser Technician
Fresh Start Laser Tattoo Removal Clinic
10.2019 - 04.2021
High School Diploma -
WAYNE
CERTIFIED MEDICAL CODING AND BILLER -
Southern Careers Institute