Charletha Butler
Windsor Mill,MD
Summary
Energetic and compassionate individual with strong interpersonal and organizational skills. Possesses solid understanding of patient care coordination and demonstrates proficiency in communication and problem solving. Committed to making a positive impact on patient outcomes and enhancing efficiency of care delivery.
Overview
10
10
years of professional experience
Work History
Care Coordinator
Gastro Health
Catonsville, MD
04.2022 - Current
- Work remotely from home and the office. Scheduling procedures for two locations.
- Review Direct Access screenings from Intake Q, and put the data obtained into the system for physician approval.
- Upon approval, call patients to schedule procedures (colonoscopies, EGD).
- Send prep medication to the assigned pharmacy, and mail or email prep instructions to the patient.
- Verify insurance.
- Call the patients' primary care office, and the cardiology office, to obtain medical information (referral, lab work, radiology reports, cardiac clearance) as needed.
- Answer telephones and emails, sending messages to appropriate staff members.
Front Office Coordinator
Fast Pace Health Urgent Care Center
Morristown, TN
01.2021 - 03.2022
- Worked in high-volume urgent care facility, that offered primary care and orthopedic services
- Greeted patients and visitors in a prompt, courteous, professional manner.
- Analyzed health insurance benefits and insurance eligibility.
- Registered all new patients.
- Collected co-pays, deductibles, and account balances owed
- Performed clerical and administrative tasks such as correspondence, memos, and forms.
- Used EMR software to manage patient records and files, reinforced and upheld patient confidentiality as required by HIPAA and the clinic.
- Scheduled and verified patient appointments.
- Processed request for medical records.
- Posted payments, made bank deposits, and performed settlement at the end of the day.
Front Office Manager
Genesis Heart and Vascular
Morristown, TN
03.2020 - 01.2021
- Greeted and registered patients.
- Answered a 6-line telephone.
- Scheduled and verified appointments.
- Collected co-pays, deductibles, and account balances owed
- Processed new patient paperwork, and scanned in patient paperwork into the EMR system.
- Posted insurance payments to patient accounts.
- Prepared and sent out monthly patient statements.
- Copied and sent out invoices for medical records, upon request.
Medical Biller and Front Desk Receptionist
Seton Pain & Rehabilitation Center
Baltimore, MD
01.2015 - 11.2019
- Greeted patients and visitors.
- Verified medical insurance and benefits.
- Collected co-pays, deductibles, and account balances owed
- Scheduled and verified appointments
- Answered telephones, and took messages for office staff.
- Scanned in patient medical documentation.
- Reviewed insurance claims before sending them out electronically for payment. Conducted follow-up for rejected claims.
- Posted insurance payments
- Processed and prepared copies of medical records upon request.
Education
Medical Billing And Coding
Johns Hopkins University
Baltimore, MD06-2006
Business Administration
Fleet Business School
Annapolis, MD11-1997
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Medical Billing and Coding, ICD-10
- CPT coding
- Medical Terminology
- EMR systems
- ECW
- Intake Q
- Medical Mastermind
- Lytec System
- NueMd system
- WRS System
- Experity System
- Clockwise System
- Medical claim submission
- Workmen's Compensation
- Auto claims
- Information request
Timeline
Care Coordinator
Gastro Health
04.2022 - Current
Front Office Coordinator
Fast Pace Health Urgent Care Center
01.2021 - 03.2022
Front Office Manager
Genesis Heart and Vascular
03.2020 - 01.2021
Medical Biller and Front Desk Receptionist
Seton Pain & Rehabilitation Center
01.2015 - 11.2019
Medical Billing And Coding
Johns Hopkins University
Business Administration
Fleet Business School
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