Charletta Mckenzie
Killeen,TX
Summary
Dynamic and results-driven professional with extensive experience with customer service/interaction, excelling in route management and parcel delivery. Proven ability to enhance efficiency through process improvements and safety awareness, while training new staff to uphold high standards. Committed to delivering exceptional service and maintaining accurate delivery records.
Overview
14
14
years of professional experience
Work History
Mail Carrier
United States Post Office
Austin Texas
02.2020 - Current
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Maintained accurate records of deliveries and pick-ups to uphold organizational standards.
- Collaborated with team members to optimize delivery routes for enhanced efficiency.
- Trained new staff on safety protocols and delivery procedures to ensure compliance.
- Delivered mail accurately to residential and commercial addresses in assigned routes.
- Managed daily route logistics to optimize delivery efficiency and time management.
Warehouse Assistant
Psi Technologies
Austin Texas
06.2018 - 02.2020
- Operate pallet jacks to efficiently transport materials throughout warehouse.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Streamlined order fulfillment processes, enhancing efficiency in picking and packing operations.
- Conducted regular safety checks to maintain compliance with industry standards and regulations.
- Trained new warehouse staff on operational procedures and safety protocols for improved performance.
- Implemented process improvements that reduced order processing time and increased accuracy rates.
- Collaborated with team members to coordinate shipments, optimizing delivery schedules and routes.
Cashier
Walmart
Killeen, TX
12.2016 - 07.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced cash drawer at end of shifts.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained clean and organized checkout area, promoting a positive shopping experience.
- Collaborated with team members to streamline operations during peak hours.
- Trained new cashiers on register functions and customer service standards.
- Implemented strategies to reduce wait times, improving overall efficiency at registers.
- Monitored inventory levels at checkout, facilitating timely restocking of merchandise.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Grinder
Tyco
Anniston, AL
04.2012 - 08.2016
- Operated and maintained precision grinding machines to ensure optimal performance and quality standards.
- Monitored production processes, identifying and resolving issues to minimize downtime and improve efficiency.
- Collaborated with team members to enhance workflow and share best practices for machine operation.
- Conducted routine inspections of machinery, ensuring compliance with safety regulations and maintenance protocols.
- Trained new employees on equipment usage, safety procedures, and operational protocols to ensure competency.
- Implemented process improvements that increased throughput while maintaining product specifications and quality control.
Education
High School Diploma -
Talladega High School
Talladega, AL05-2008
Skills
- Safety awareness
- Critical thinking
- Active listening
- Parcel delivery
- Weather tolerance
- Package handling
- Vehicle loading
- Mail sorting
- Postal regulations
- Route management
- Mail distribution
- Delivery records
- Vehicle inspections
- Registered mail protocols
- Customer service
Timeline
Mail Carrier
United States Post Office
02.2020 - Current
Warehouse Assistant
Psi Technologies
06.2018 - 02.2020
Cashier
Walmart
12.2016 - 07.2017
Grinder
Tyco
04.2012 - 08.2016
High School Diploma -
Talladega High School