Charletta Mcknight

• Assisted customers with inquiries, providing accurate information and support to enhance satisfaction.
• Resolved customer issues efficiently through active listening and problem-solving techniques.
• Utilized CRM software to track interactions, ensuring seamless communication across departments.
• Collaborated with team members to streamline processes, improving response times and service quality.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Inbound calls regarding insurance inquiry and assist with equipment issues

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Provided personalized care plans to enhance patient comfort and wellbeing.
• Assisted patients with daily living activities, promoting independence and preserving dignity.
• Enhanced patient comfort by providing compassionate and attentive care.
• Completed household management tasks for clients within private home settings.
• Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Coordinated meal planning efforts based on dietary restrictions or preferences, ensuring proper nutrition intake for all assigned clients.
• Addressed emergency situations promptly and effectively while adhering to established protocols for crisis intervention and escalation when necessary.
• Delivered personalized patient care, ensuring comfort and safety in daily activities.
• Assisted patients with medication management, enhancing adherence to prescribed treatments.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Maintained detailed records of patient progress, ensuring accurate communication among healthcare providers and continuity of care across multiple visits.
• Collaborated with families to address concerns or unmet needs, fostering ongoing communication and collaboration in support of patient wellbeing.