Charley Leach

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Communicated effectively with owners, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Kept properties in compliance with local, state, and federal regulations.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Collected and maintained careful records of rental payments and payment dates.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

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