Charley Winstead
McLeansville,NC
Summary
Dynamic professional with over 10 years of experience at Gilbarco Veeder-Root, excelling in tech support and claims processing. Renowned for outstanding troubleshooting skills and the ability to foster client relations and to meet client needs. Expertise in OSPF Routing Protocol and exceptional at collaborative teamwork. I have a proven track record of enhancing service desk efficiency and problem resolution. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Claims Specialist
Gilbarco Veeder-Root
Greensboro
09.2017 - Current
- Reviewed and analyzed contractor claims to determine validity, completeness, accuracy, and eligibility for payment. In addition to assisting inbound callers with troubleshooting for a proprietary software program that allowed them to submit claims using remote access. I also used Salesforce software to track and monitor KPIs.
- Developed training materials for staff members on best practices for handling different types of claims.
- Communicated with other departments to establish action plans and manage open claims to closure.
Tier 2 Technical Support
Gilbarco Veeder-Root
Greensboro
07.2014 - 09.2017
- Provided technical support for a proprietary software program to Tier 1 and Tier 2 customer inquiries via phone, email, and chat.
- Resolved escalated issues through diagnosis and troubleshooting of hardware, software, network systems, and applications.
- Performed system analysis to identify root cause of problems using remote diagnostic tools.
- Created detailed documentation for each customer interaction including problem resolution information.
Community Computer Lab Coordinator
Ebenezer United Church of Christ
Burlington
01.2010 - 01.2013
- Provided assistance for clients' computerization needs, troubleshooting PC hardware and software, recommending solutions, and training users in problem resolution
- Assisted in a Cisco Router/Switch Lab for peer-to-peer network connectivity.
Education
Information Technology
Bryant And Stratton College
Newport News, VA06-1999
Skills
- Help Desk
- Tech Support
- Service Desk
- Basic configuring and troubleshooting Cisco Routers and Switches
- Knowledgeable of the 7 Layers of the Open Systems Interconnection (OSI) Model
- Assisted IT Director in community based Information Technology program
- Knowledge of Windows XP, Windows 7, Ubuntu Operating Systems
- Assisted with the Management of a Linux (Ubuntu 101) Based Community Lab
- Knowledge of Packet Tracer 53/GNS3 for simulating Cisco networks
- Microsoft Office Suite (Word, PowerPoint, Publisher, Excel)
- Knowledge of Cisco Catalyst 3550 and 3750 series Switches as well as 2600 and 2800 series Routers
- Total 3 years of IT experience
- Knowledge of OSPF Routing Protocol
- Microsoft Office
- Verbal Communication
- Claims Processing
- Customer Service
- Data Entry
- Attention to Detail
- Analytical Thinking
Certification
- Comptia A+
- ISC2 Cybersecurity Certified
Timeline
Claims Specialist
Gilbarco Veeder-Root
09.2017 - Current
Tier 2 Technical Support
Gilbarco Veeder-Root
07.2014 - 09.2017
Community Computer Lab Coordinator
Ebenezer United Church of Christ
01.2010 - 01.2013
Information Technology
Bryant And Stratton College