Charli Bradshaw
North Andover,MA
Summary
Dedicated Physician Assistant student with a passion for emergency medicine. With exposure to different roles involved in emergency, trauma, and surgical medical care, I am confident in my foundation of knowledge to continue to develop my skills in the Emergency Medicine Field. With extensive experience in high stress, fast paced environments, I am committed to quickly learning and mastering new skills, as well as apply my training and building on that knowledge. I look forward to continued collaboration with all members of the medical team, as well as advocating and education patients as a part of the health care team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative - Pediatrics
Harvard Vanguard - Atrius Health
Boston, MA
05.2022 - Current
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Assisted with training new staff on triage procedures, contributing to the overall growth of the team''s competencies.
- Routinely evaluated effectiveness of current triage protocols, recommending changes when necessary to optimize patient outcomes.
- Assisted in the development and implementation of department-wide policies and procedures related to triage services, further improving overall efficiency.
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers.
Surgical Scheduler Coordinator
Milford Regional Medical Center
Milford, MA
05.2022 - 12.2022
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Assisted in reducing claim rejections with meticulous data entry for both ICD-10 codes and CPT codes.
- Collaborated with insurance providers to obtain necessary pre-authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Communicated with multiple team members in different departments to ensure all surgical equipment, assisting OR team members, and equipment representatives were aware and prepared for scheduled surgeries.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Continuously updated personal knowledge about surgical procedures, medical terminology, and relevant software systems through professional development opportunities.
- Elevated the reputation of the surgical department by consistently delivering high-quality scheduling services.
- Streamlined the surgical scheduling process for improved accuracy and time management.
- Optimized efficiency by staying current on the latest Epic and Meditech updates and incorporating them into practice.
Phlebotomist Instructor
American Red Cross
Dedham, MA
10.2020 - 05.2022
- Served as a knowledgeable resource for employees and patients throughout the blood donation process.
- Actively participated in continuing education programs to stay updated on industry trends and advancements in phlebotomy techniques.
- Demonstrated exceptional attention to detail while drawing blood samples, minimizing discomfort for patients and reducing errors in sample collection.
- Provided comprehensive training for new employees, ensuring a smooth onboarding process and acclimation to company procedures.
- Utilized excellent interpersonal skills when interacting with diverse populations of patients from different cultural backgrounds or age groups.
- Conducted venipuncture and other apheresis procedures.
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Implemented creative strategies to overcome common barriers to donation, such as fear of needles or misconceptions about eligibility requirements.
- Ensured compliance with all regulatory requirements during blood collection events, maintaining a safe environment for donors and staff.
- Streamlined communication between volunteers and staff members during events to facilitate seamless operations from start to finish.
Student Pilot - Officer
United States Navy
01.2016 - 10.2020
- Enhanced flight skills by completing numerous training hours in various aircraft types.
- Refined instrument flying techniques through dedicated practice sessions in both simulator settings and actual aircraft conditions.
- Developed a keen ability to adapt and respond to changing conditions during flight, ensuring safe operations and optimal performance.
- Strengthened understanding of aerodynamics by dissecting complex concepts such as lift, drag, thrust, weight balance calculations for optimal performance.
- Demonstrated strong commitment to safety by consistently adhering to FAA regulations and guidelines during all aspects of flight training.
- Developed strong decision-making skills under pressure during simulated emergencies and unexpected situations in the cockpit.
- Cultivated leadership abilities as acting Pilot-in-Command during solo flights, managing all aspects of safe aircraft operation independently.
- Expanded comprehension of aircraft systems through thorough examination of maintenance records, manuals, and hands-on observation of repairs or modifications when possible.
- Mastered pre-flight procedures, ensuring proper aircraft inspections, flight planning, brieging, and thorough knowledge of emergency protocols.
Surgical Liaison
Driscoll Children’s Hospital
Corpus Christi, TX
05.2018 - 03.2019
- Serving as a liaison between the surgical, nursing staff, and patients families as they wait for the surgery to conclude.
Emergency Room Medical Scribe
ProScribe
Corpus Christi, TX
05.2018 - 03.2019
- Streamlined medical documentation process by creating concise and accurate patient charts within Meditech.
- Developed strong multitasking abilities by managing multiple patient charts, prioritizing tasks, and remaining organized in a fast-paced environment.
- Improved patient care by diligently documenting medical histories, physical exams, and procedures during emergency room visits.
- Demonstrated adaptability through regular exposure to new clinical scenarios requiring rapid learning of medical terminology and disease processes.
- Accompanied physicians through day in fast-paced, stressful environments.
Education
Master of Science - Physician Assistant
MCPHS
Manchester, NH12.2024
Bachelor of Science - Social Science With Focus in Childhood Development
Jacksonville University
Jacksonville, FL12.2016
High School Diploma -
Hollis Brookline High School
06.2013
Skills
- Medical terminology knowledge
- HIPAA Compliance
- Suturing Techniques
- Physical examination
- Patient confidentiality
- Electronic Medical Records (Epic, Meditech, and Cerner)
- Expert phlebotomist
Activities
- Built and lived in a tiny house
- Tutored and mentored at risk and handicapped youth in college
- Volunteer 8U softball coach
- Instructor for The Catching Camp
- Head Softball Coach of elite travel softball team
Certification
- BLS
- ACLS
- CCMA - Certified Medical Assistant
- CPT - Certified Phlebotomist Technician
- PALS - in process
- ATLS - in process
Languages
Spanish
Limited Working
Timeline
Patient Service Representative - Pediatrics
Harvard Vanguard - Atrius Health
05.2022 - Current
Surgical Scheduler Coordinator
Milford Regional Medical Center
05.2022 - 12.2022
Phlebotomist Instructor
American Red Cross
10.2020 - 05.2022
Surgical Liaison
Driscoll Children’s Hospital
05.2018 - 03.2019
Emergency Room Medical Scribe
ProScribe
05.2018 - 03.2019
Student Pilot - Officer
United States Navy
01.2016 - 10.2020
Master of Science - Physician Assistant
MCPHS
Bachelor of Science - Social Science With Focus in Childhood Development
Jacksonville University
High School Diploma -
Hollis Brookline High School