Charli Coward
Englewood,NJ
Summary
A dedicated and curious employee with experience as a Front Desk Receptionist. Extensive background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Delivered concise and consistent service to customers, ensuring positive experiences for both clients and team members.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Amazing Lash Studio
Englewood, NJ
05.2023 - 09.2024
- Responded to customer inquiries via phone, email, and in person.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Handled sensitive information in a confidential manner.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Social Media Manager
Amazing Lash Studio
Englewood, NJ
05.2023 - 09.2024
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Collaborated with other departments to ensure brand consistency across all channels.
- Provided training and guidance to team members on best practices for utilizing social media tools.
- Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
Library Assistant
Englewood Public Library
Englewood, NJ
07.2022 - 02.2023
- Assisted in the cataloging of new books and materials.
- Provided reference and reader's advisory services to library patrons.
- Conducted inventory of library collections on a regular basis.
- Lent, reserved and collected books at circulation desks and processed for inter-library loans.
- Developed programs to promote literacy and community involvement with the library.
Education
BBA - Marketing
Pace University
New York, NY05-2027
Skills
- Departmental support
- Appointment confirmation
- Spreadsheet tracking
- Correspondence drafting
- File management
- Initiative-taking
- Administrative skills
- Project management
Accomplishments
- Member of the Alpha Delta Lambda
- Honors College at Pace University
Affiliations
- Chess Player
- Singer
- Songwriter
- Babysit in free time
Timeline
Front Desk Receptionist
Amazing Lash Studio
05.2023 - 09.2024
Social Media Manager
Amazing Lash Studio
05.2023 - 09.2024
Library Assistant
Englewood Public Library
07.2022 - 02.2023
BBA - Marketing
Pace University
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