Ava Douglas
Bloomington,IN
Summary
Motivated and resourceful individual with a high school diploma and a proven ability to excel in diverse environments. Possesses strong work ethic, adaptability, and a commitment to delivering high-quality results. Skilled in receptionist work along with special needs work, with a keen eye for detail and a passion for continuous learning. Known for effectively collaborating with team members to achieve common goals and surpass expectations. Eager to contribute to a dynamic team.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Sira Imaging
Bloomington IN
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong working relationships with team members, fostering a positive work environment.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Received and routed laboratory results to correct clinical staff members.
- Helped patients complete necessary medical forms and documentation.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Home Health Aide
Self Employed Services
Bloomington, IN
08.2023 - 11.2023
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided mobility assistance such as walking and regular exercising.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Internship Student
State Farm
Bloomington, IN
08.2022 - 07.2023
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Calculated premiums and established payment methods for sales.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Waitress
Cracker Barrel Restaurant
Bloomington, IN
11.2021 - 07.2023
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Trained new servers on restaurant policies and procedures.
Education
Missionary Studies
Indiana Bible College
Indianapolis, IN01.2024
High School Diploma -
Covenant Christian School
Bloomington, IN05.2023
Skills
- Punctual and Reliable
- Courteous and Professional
- Research and Data Analysis
- Call Management
- Sensitive information handling
- Scheduling appointments
- Cash Handling
- Data Entry
- Mail distribution
- Office Organization
- Travel Arrangements
- Verbal and written communication
- Inventory Control
- Technical Support
- Office Equipment Maintenance
- Greeting and Seating Clients
- File Organization
- Security understanding
- Call Routing
- Billing and Invoicing
- Meeting Support
- Claims Handling
- Hospitality services
- Departmental support
- Basic Math
- Bookkeeping Support
Accomplishments
Engaged in a transformative missions trip to Africa, where I immersed myself in diverse cultures, provided essential aid, and contributed to meaningful community projects. Demonstrated compassion, adaptability, and resilience while navigating challenging environments and working alongside local communities to address critical needs. Leveraged effective communication skills to build trust and foster collaboration with team members and beneficiaries. Gained valuable insights into global issues, cultivated cultural awareness, and developed a deep appreciation for service-oriented work. Committed to applying these experiences and lessons learned to make a positive impact in a job
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Front Desk Receptionist
Sira Imaging
11.2023 - Current
Home Health Aide
Self Employed Services
08.2023 - 11.2023
Internship Student
State Farm
08.2022 - 07.2023
Waitress
Cracker Barrel Restaurant
11.2021 - 07.2023
Missionary Studies
Indiana Bible College
High School Diploma -
Covenant Christian School