Charlie Giraud
Lake Saint Louis,MO
Summary
Strategic Account Manager with an extensive 20-year track record in building and maintaining strong customer relationships. Transformed sales processes, driving an increase in revenue of 30% within 5 months. Enhanced client retention by 15% and achieved a 20% boost in business objectives with existing accounts within 1 year. Proven success in consistently exceeding sales targets, meeting growth plans, and driving value. Consultative solution-selling approach, conducting effective sales calls, and delivering exceptional customer service. Unique leadership capacity to connect and collaborate with internal and external stakeholders. Demonstrated success in meeting quotas across diverse industries, including but not limited to material handling equipment, human capital SaaS startups, and energy sectors.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Manager
RION Equipment
Saint Louis
01.2023 - Current
- Utilized Dynamics 365 CRM software to track and manage client relationships, leading to 15% improvement in retention rates within territory
- Conducted minimum of 10 outside cold calls daily, set 6-8 weekly client visits, and sent 5 daily email campaigns, leading to acquisition of new clients
- Executed sales calls to promote prime products, resulting in 15% increase in proposal submissions and optimizing revenue streams by $100,000 annually
- Demonstrated proficiency in product and industry knowledge through completion of relevant training courses, attending trade shows, and staying informed by reading industry publications daily to provide clients with optimal solutions
- Cultivated strong internal and business relationships with colleagues, vendors, and customers to drive product awareness and boost sales for assigned portfolios
- Actively engaged, when needed, in resolving customer issues and providing top-notch service by utilizing strong problem-solving skills and in-depth product knowledge to ensure long-term customer retention.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Senior Account Executive
Divvy Engagement
Saint Louis
01.2022 - 01.2023
- Leveraged Hubspot CRM to track and analyze sales metrics, improving decision-making and strategic planning
- Implemented and optimized Sales Tech Stack, resulting in 20% reduction in lead sourcing time and 15% increase in sales process efficiency
- Utilized CRM software to analyze customer data and preferences, enabling more personalized communication
- Implemented structured processes for outbound sales team resulting in 30% increase in sales efficiency and 20% growth in revenue
- Designed and implemented CRM Dashboard utilizing HubSpot to enhance tracking and refining of target customer profiles, analyze sales performance, and improve transparency and organization within sales team
- Developed market insights to set realistic yet ambitious KPIs, resulting in 15% increase in quarterly sales target achievement.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Sold new products and services and developed new accounts to maximize revenue potential.
Senior Account Executive
Transcend Engagement LLC
Saint Louis
01.2018 - 01.2022
- Led sales and marketing initiatives resulting in 30% increase in revenue through rapid account expansion in government and corporate sectors
- Enhanced customer retention rates by 15% through development and implementation of targeted strategies utilizing CRM software
- Facilitated workshops with C-level executives to identify pain points and deliver actionable solutions, leading to 10% increase in customer retention
- Led contract negotiations with clients, successfully aligning customer expectations with Transcend's capabilities, resulting in 35% increase in customer satisfaction ratings
- Directed client onboarding process, conducting client training and follow-up sessions which maximized client satisfaction and utilization of Transcend's SaaS platform
- Conducted business development initiatives resulting in 30% increase in sales pipeline by generating average of 15 leads per week through trade shows, conferences, and referral program.
- Sold new products and services and developed new accounts to maximize revenue potential.
Account Executive
Mansfield Oil Company
Saint Louis
01.2013 - 01.2018
- Achieved 15% growth in revenue through strategic account management and solution customization
- Oversaw budgets and margins for multiple product lines and verticals, resulting in meeting financial targets and achieved 15% increase in profitability and 10% growth in revenues
- Negotiated high-value complex sales contracts and spearheaded smooth onboarding of locations through detailed communication between client and team
- Analyzed market data to identify trends, resulting in 15% increase in sales revenue
- Cultivated and nurtured strategic partnerships with 30+ external stakeholders, resulting in 20% increase in sales revenue.
- Negotiated prices, terms of sales and service agreements.
Director, Global Accounts
HelmsBriscoe
Saint Louis
01.2006 - 01.2013
- Conducted comprehensive market research and analysis to identify key trends and opportunities, leading to 15% increase in US market performance for global accounts
- Safeguarded over $5 million in budgets by offering guidance on site selection and contract processes for clients
- Established relationships with key customers resulting in 10% increase in sales revenue through implementation of customized vertical market strategies.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
Education
Bachelor of Arts - Economics
St. John's University
Collegeville, MN05.1989
Skills
- Strategic Sales & Marketing
- Pipeline Development
- Client Relationship Building
- Contract Negotiations
- B2B Growth Initiatives
- Cold Calling / Prospecting
- Presentation and Speaking
- Forecasting Abilities
- Market Analysis
- Territory Management
- Goal-Oriented
- Account development
Certification
Certified Instructor & Partner: Everything DiSC and 5 Behaviors of a Cohesive Team
Community Leadership
- St. Ann, Men's Club, 2010, Present, President (2017), Vice President (2016), Secretary (2015), School Board & Finance Committee, 2014, 2022
- CYC, Athletic Coach (Soccer & Basketball), 2012, 2021
Professional Highlights
- Contributed to the successful opening of RION's St. Louis location and re-introducing Taylor Forklifts. (RION)
- Revamped and developed a transformative B2B outbound sales platform that is driving 10% revenue growth (Divvy)
- Expanded product offerings with an existing client that led to a product margin growth of 15% (Transcend Engagement LLC)
- Increased volume budget goal by 25% and revenues by $100K (Mansfield Oil Company)
- Added multinational accounts and increased revenues by 20%; built a million-dollar revenue stream (HelmsBriscoe)
- 2005 Top Producer - increased revenue by $1.4 million (The Ritz-Carlton, Saint Louis)
- Top Caribbean Hotel 1997,1998 & 1999 - Lead the efforts in achieving these awards (Westin Carambola, Saint Croix)
Timeline
Account Manager
RION Equipment
01.2023 - Current
Senior Account Executive
Divvy Engagement
01.2022 - 01.2023
Senior Account Executive
Transcend Engagement LLC
01.2018 - 01.2022
Account Executive
Mansfield Oil Company
01.2013 - 01.2018
Director, Global Accounts
HelmsBriscoe
01.2006 - 01.2013
Bachelor of Arts - Economics
St. John's University