Marissa Anderton
Anchorage,AK
Summary
Creative and results-driven sales and marketing professional with 8+ years of experience across hospitality, tech, and media industries. Proven ability to build strong client relationships, develop impactful advertising campaigns, and drive community engagement. Skilled in customer service, digital strategy, and team leadership. Passionate about helping local businesses grow and connect with their audience.
Overview
10
10
years of professional experience
Work History
Account Executive
Ohana Media Group
02.2025 - Current
- Creating and launching customized marketing strategies for local businesses, driving increased brand visibility.
- Producing engaging commercials tailored to diverse audiences, improving customer recall and radio ROI.
- Building strong partnerships with community organizations to align client campaigns with local initiatives.
- Presenting compelling sales presentations to potential clients showcasing the unique benefits of radio advertising on our platform.
Member Services Manager
Visit Anchorage
01.2024 - 12.2024
- Managed over 150 local member relationships, boosting satisfaction and retention.
- Sold print and digital ad placements in Visitor and Restaurant Guides, supporting local business promotion.
- Led digital ad sales strategy to expand online reach for members.
- Supported and curated tourism events to highlight Anchorage as a travel destination.
Technical Expert
Apple
07.2022 - 10.2023
- Trained customers on device use and troubleshooting, resulting in improved product usage and loyalty.
- Designed custom software solutions tailored to fit specific client needs while adhering to industry standards.
- Diagnosed and resolved hardware and software issues for Apple devices, ensuring optimal performance.
- Maintained accurate records of repairs and customer interactions using tracking systems for efficient follow-up.
Area Sales Manager (Contract)
Stonebridge Companies
03.2022 - 06.2022
- Oversaw multi-location sales strategy, contributing to a 15% increase in quarterly revenue.
- Developed strategic client solutions, boosting engagement and bookings.
- Analyzed market trends to identify new business opportunities and competitive positioning.
- Utilized CRM systems to track customer interactions and optimize follow-up processes.
Customer Service Specialist
Verizon / AT&T
07.2021 - 11.2021
- Resolved service and technical issues, delivering efficient, client-focused support.
- Handled billing, upgrades, and retention inquiries across various platforms.
- Analyzed customer feedback to identify trends and recommend improvements for products and services.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Mobile Sales Consultant
Best Buy Mobile & Geek Squad
08.2018 - 03.2021
- Guided customers in selecting the right mobile solutions, increasing store attachment sales.
- Effectively diagnosed and resolved hardware and software issues on Windows and macOS devices, including virus removal, OS installations, and component replacements.
- Conducted network setup and troubleshooting for both wired and Wi‑Fi systems, improving connectivity and performance.
- Streamlined service workflows by efficiently tagging and processing service tickets, handling an average of 20+ jobs per shift.
Front Office Manager
Hilton Hotels
12.2015 - 07.2018
- Led front desk operations for a high-traffic hotel, ensuring seamless guest experiences.
- Implemented standard operating procedures to improve guest satisfaction and operational consistency.
- Analyzed guest feedback to identify areas for improvement in services and amenities offered.
- Developed strategies for maximizing occupancy rates through effective communication with sales teams.
Education
Computer And Information Systems Management - Communications & Air Force ROTC
Valdosta State University
Valdosta, GA01.2015
Associate’s Degree - Computer & Information Systems Security
Georgia Military College
Valdosta, GA01.2015
Skills
- Customer Service Excellence
- Communication & Presentation
- Account management
- Strategic Sales & Marketing
- CRM & Client Retention
- Community Outreach
- Digital Advertising
- Event Planning
Timeline
Account Executive
Ohana Media Group
02.2025 - Current
Member Services Manager
Visit Anchorage
01.2024 - 12.2024
Technical Expert
Apple
07.2022 - 10.2023
Area Sales Manager (Contract)
Stonebridge Companies
03.2022 - 06.2022
Customer Service Specialist
Verizon / AT&T
07.2021 - 11.2021
Mobile Sales Consultant
Best Buy Mobile & Geek Squad
08.2018 - 03.2021
Front Office Manager
Hilton Hotels
12.2015 - 07.2018
Computer And Information Systems Management - Communications & Air Force ROTC
Valdosta State University
Associate’s Degree - Computer & Information Systems Security
Georgia Military College