Brittany Sproat
Columbia,SC
Summary
Dynamic Account Executive with a proven track record at Kept Companies, excelling in client relationship management and strategic proposal development. Recognized for enhancing account retention through exceptional customer service and effective CRM implementation. Adept at upselling techniques, fostering long-term loyalty, and driving engagement to achieve business objectives.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Account Executive
Kept Companies
Columbia, SC
08.2025 - Current
- Cultivated strong client relationships to enhance account retention and satisfaction.
- Coordinated communication between clients and internal teams to ensure project alignment.
- Managed sales presentations, demonstrating product features and benefits effectively.
- Developed strategic proposals tailored to client needs, driving engagement and interest.
- Implemented CRM systems to streamline account tracking and enhance reporting accuracy.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Hair Stylist
Self
Columbia, SC
08.2018 - 08.2025
- Provided personalized hairstyling consultations to understand client preferences and needs.
- Executed a variety of cutting techniques to achieve desired styles for clients.
- Maintained cleanliness and organization of tools and workstations to ensure operational efficiency.
- Educated clients on hair care products and maintenance for optimal results post-styling.
- Developed strong client relationships through attentive service, fostering repeat business.
- Managed scheduling and appointment bookings to optimize workflow and reduce wait times.
- Mentored junior stylists, sharing best practices in hairstyling techniques and customer engagement strategies.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
Hair Stylist
Ulta Salon
Columbia Sc
10.2015 - 08.2018
- Provided personalized hair consultations to determine client preferences and styles
- Executed various haircutting techniques, including layering, texturizing, and precision cuts
- Applied color treatments using a range of products to achieve desired results
- Maintained cleanliness and organization of workspace to ensure a safe environment
- Developed strong client relationships through consistent communication and follow-ups
- Implemented promotional strategies to increase client base and enhance service offerings
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Initiated referral program, significantly increasing new client acquisition.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Developed loyalty program, encouraging repeat visits and fostering strong client base.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Answered phone calls and emails to schedule client appointments.
Hair Stylist
Regis Hair Salon
Columbia, SC
08.2013 - 10.2015
- Implemented new styling trends and techniques to enhance service offerings and customer satisfaction.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Sales Associate
Belk Department Store
Columbia, SC
07.2004 - 06.2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Executed cash register operations accurately, ensuring efficient transaction processing.
- Collaborated with team members to achieve daily sales targets and improve customer service quality.
- Implemented visual merchandising strategies based on seasonal promotions to attract customer interest.
- Trained new employees on store policies and procedures, fostering a knowledgeable workforce.
- Analyzed inventory levels regularly to ensure stock availability and minimize shrinkage rates.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Cosmetic Counter Manager
Lancome Cosmetics
Columbia, SC
08.2005 - 10.2011
- Managed daily operations of cosmetic counter, ensuring optimal product display and customer engagement.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory control processes, reducing stock discrepancies and improving order accuracy.
- Developed promotional strategies to increase customer traffic and boost sales during seasonal events.
Education
Cosmetology License -
Paul Mitchell The School
Columbia, SCSkills
Client relationship management
Sales presentations
Strategic proposal development
CRM implementation
Customer service excellence
Account tracking
Upselling techniques
Project coordination
Communication skills
Team collaboration
Promotional strategy development
Appointment scheduling
Product education and training
Conflict resolution strategies
Workflow optimization
Account management
Relationship building and management
Written and verbal communication
Customer service
Strategic selling
Customer relations
Customer relationship management (CRM)
Interpersonal skills
Timeline
Account Executive
Kept Companies
08.2025 - Current
Hair Stylist
Self
08.2018 - 08.2025
Hair Stylist
Ulta Salon
10.2015 - 08.2018
Hair Stylist
Regis Hair Salon
08.2013 - 10.2015
Cosmetic Counter Manager
Lancome Cosmetics
08.2005 - 10.2011
Sales Associate
Belk Department Store
07.2004 - 06.2013
Cosmetology License -
Paul Mitchell The School