Nancy Young
Calera,OK
Summary
Motivated and hands-on General Manager with a strong passion for helping businesses grow through great customer service and smart operations. Known for creating positive team environments, training and motivating employees, and building strong customer relationships that drive sales and loyalty. I take pride in my strong work ethic, adaptability, and people skills. I’m comfortable working independently, learning new things quickly, and always giving my best to help the team succeed.
Overview
23
23
years of professional experience
2001
2001
years of post-secondary education
Work History
Account Executive
The Royal Case Company
Sherman, Texas
07.2025 - 09.2025
- Conducted cold calls to prospective customers to generate new business opportunities.
- Contacted existing customers to determine potential reorder opportunities
General Manager
Taco Casa - Calera
Calera, Oklahoma
09.2021 - 06.2025
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Stay at Home Mom
Housewife
Calera, Oklahoma
12.2010 - 09.2021
Secratary
Gases Plus - Norco
Rawlins, Wyoming
09.2002 - 12.2010
- Answered incoming phone calls and assisted customers with inquires and orders
- Provided customer service by greeting and waiting on customers in-store
- Made local deliveries to ensure timely and accurate order fulfillment
- Processed and entered customer charges for monthly billing statement
Education
Hallsville High School
Hallsville, TXSkills
- Inventory control
- Customer service
- Staff training
- Employee evaluation
- Efficient multi-tasker
- Administrative skills
- Staff management
- Inventory management
- Staff scheduling
- Attention to detail
- Effective communication
- Problem solving
- Sales transactions
- Deposit preparation
- Cash-handling procedures
- Deposit balancing
- Cash counting accuracy
- Cash drawer balancing
- Cash register operation
- Cash management
- Empathy and patience
- Customer service excellence
References
References available upon request.
Timeline
Account Executive
The Royal Case Company
07.2025 - 09.2025
General Manager
Taco Casa - Calera
09.2021 - 06.2025
Stay at Home Mom
Housewife
12.2010 - 09.2021
Secratary
Gases Plus - Norco
09.2002 - 12.2010
Hallsville High School