Soulangie Leeper

• Educated and strategized with businesses to implement Yelp's advertising programs through high-volume outbound sales calls.
• Owned and managed a robust client pipeline using CRM tools like Salesforce and Google Suites for seamless communication, organization, and data tracking.
• Worked independently with minimal oversight, demonstrating self-motivation and the ability to achieve results autonomously.
• Effectively overcame customer objections and rejections, leveraging strong communication and persuasion skills, which were critical to consistent success.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

• Developed and executed comprehensive e-commerce strategies to drive online sales growth and enhance customer engagement.
• Managed and optimized the company's online storefront, ensuring a seamless user experience, effective merchandising, and high conversion rates.
• Oversaw digital marketing campaigns, including SEO, SEM, email marketing, and social media advertising, to drive traffic and maximize ROI.
• Conducted data analysis and performance tracking using analytics tools to monitor KPIs, identify trends, and inform decision-making.
• Led cross-functional teams, collaborating with marketing, IT, customer service, and operations to align e-commerce objectives with overall business goals.
• Negotiated and managed vendor relationships, including payment gateways, logistics partners, and software providers.
• Implemented innovative technology solutions to streamline operations, enhance scalability, and improve the customer journey.
• Monitored industry trends and competitors, identifying opportunities for differentiation and growth in a dynamic market.

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• Assisted in managing a multi-million-dollar volume store

• Delivered world class customer service while maintaining high traffic line management control
• Manages operations budgeting, accounts payable and accounts receivable and payroll
• Kept records for production, inventory, income and expenses
• Maintains up to date on regulatory changes affecting business operations
• Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
• Develop business marketing plans and prepared monthly financial reports
• Reconcile daily sales, returns and financial transaction reports and prepared bank deposits
• Creates, implements marketing and advertising strategies to support revenue goals and promote strategic growth
• Directs implementation of strategic business plans to achieve goals and objectives
• Interviewed, trained, and supervised employees
• Developed business from ground up and prepared records and operations
• Provide organizational leadership and established business vision to achieve sales, profit and revenue goals

• Managed a multi-million-dollar volume flagship store
• Led a team of 13 employees that included Assistant General Manager, two Assistant Sales Managers, Operations Lead

• Directed all sales and operational aspects of the boutique, including inventory management, customer engagement, and team leadership.
• Developed and implemented sales strategies to achieve and exceed revenue goals while maintaining a high standard of customer satisfaction.
• Recruited, trained, and mentored a team of sales associates, fostering a culture of excellence and collaboration.
• Analyzed sales performance metrics and market trends to identify opportunities for growth and improvement.
• Curated and maintained an appealing store layout and merchandising strategy to optimize the customer experience and drive conversions.
• Built and nurtured long-term relationships with key clients, ensuring repeat business and loyalty through personalized service.
• Managed vendor relationships to ensure timely delivery and quality of products, maintaining an inventory that aligned with customer preferences.
• Organized and executed promotional events and campaigns to increase brand awareness and foot traffic.
• Ensured compliance with company policies and standards, maintaining a professional and welcoming boutique environment.

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