Charlie Johnson
Clinton,MS
Summary
Detail-oriented professional with a strong background in information management and customer relations. Proven track record of punctuality and reliability in administering access services and data entry tasks.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Information Specialist
Jackson State University
Jackson, MS
08.2025 - Current
- Produce and administer id cards for students, faculty, and staff members.
- Also administer access services to laundry,vending, and access control programs with the CBORD CS GOLD campus card system to enhance the safety and security of the campus.
Certified Dispatcher
Jackson State University
Jackson, MS
10.2023 - 08.2025
- Respond to emergency and non-emergency calls.
- Dispatch and coordinate with campus police and other law enforcement.
- Handle radio and telephone traffic while managing surveillance.
- Maintaining logs for daily service
- Trained new dispatch staff on operating procedures and software usage.
- Communicated with campus police and personnel to coordinate timely responds and on scene arrival
Resident Assistant
Riggs Manor Retirement
Raymond, MS
03.2023 - 11.2023
- Facilitated daily activities and social events to enhance resident engagement and well-being.
- Assisted residents with personal care tasks, ensuring comfort and dignity in their daily routines.
- Monitored resident health and safety, promptly reporting concerns to nursing staff for timely intervention.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Phlebotomy Intern
St. Dominic's Hospital
Jackson,MS
04.2019 - 05.2019
- Collected and processed blood samples following strict safety protocols.
- Assisted in patient preparation for phlebotomy procedures, ensuring comfort and understanding.
- Maintained cleanliness and organization of workstations to promote operational efficiency.
- Documented patient information and sample details accurately in electronic health records.
- Collaborated with nursing staff to coordinate timely blood draws and test scheduling.
- Developed proficiency in various venipuncture techniques to enhance patient care quality.
Certified Nursing Assistant Intern
Edgewood Health and Rehabilitation / Riggs Manor
Byram,MS/ Raymond,Ms
02.2019 - 03.2019
- Assisted patients with daily living activities to enhance comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient care areas to ensure safety standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Lead Teacher, One-Year-Old Classroom
Wood Forest Preschool
Jackson, MS
08.2018 - 12.2018
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated classroom activities promoting social, emotional, and cognitive development in preschoolers.
- Evaluated student progress through regular assessments and adjusted instructional strategies accordingly.
- Collaborated with parents to discuss student performance and address developmental concerns effectively.
- Maintained a safe and nurturing environment conducive to optimal learning experiences.
Lab Technician
Open Arms Healthcare Center
Jackson, Ms
09.2017 - 05.2018
- Conducted laboratory tests to ensure accurate patient diagnoses.
- Maintained and calibrated laboratory equipment for optimal performance.
- Assisted in developing and implementing standard operating procedures for lab processes.
- Collaborated with healthcare providers to interpret test results and improve patient care.
- Trained new staff on lab protocols and safety practices to enhance team efficiency.
- Streamlined specimen processing workflows, reducing turnaround time for test results.
- Monitored inventory levels of lab supplies, ensuring timely replenishment to prevent shortages.
Americorps Member
Americorps City of Jackson
Jackson, MS
09.2015 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Client Care Associate
Trinity Behavioral Health
Jackson, MS
08.2014 - 03.2015
- Facilitated client intake processes, ensuring accurate information collection and documentation.
- Managed client communications, addressing inquiries and concerns with empathy and professionalism.
- Developed and implemented client care protocols, improving service consistency across departments.
- Assisted clients with daily activities such as homework and developmental exercises.
Sales Associate
Foot Locker
Jackson, MS
08.2012 - 08.2014
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Collaborated with team members to execute sales promotions, driving increased foot traffic and sales volume.
- Maintained visual merchandising standards, presenting products attractively to maximize customer engagement.
- Implemented process improvements for checkout efficiency, reducing transaction times during peak hours.
- Analyzed sales trends to identify opportunities for upselling and cross-selling within the store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier
Wendy's
Jackson,MS
02.2010 - 06.2011
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the cashier station and dining area.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Monitored inventory levels at the register, ensuring availability of essential items for customers.
- Collaborated with team members to enhance overall store performance during peak hours.
- Implemented new checkout procedures that improved transaction speed and reduced wait times.
Education
Business Administration
Jackson State University
Jackson, MS05-2030
No Degree - Healthcare Assistant
Hinds Community College Nursing And Health Allied
Jackson, MS05-2019
No Degree - Medical Assistant
Antonellli
Jackson, MSSkills
- Information management
- Regulatory compliance
- Record preparation
- Database administration
- Punctual and reliable
- Data entry
- Word processing
- Microsoft office
- Customer and client relations
- Call answering and routing
- Computer proficiency
- Team collaboration
Certification
Certified Dispatcher
Certified Phlebotomist
Timeline
Information Specialist
Jackson State University
08.2025 - Current
Certified Dispatcher
Jackson State University
10.2023 - 08.2025
Resident Assistant
Riggs Manor Retirement
03.2023 - 11.2023
Phlebotomy Intern
St. Dominic's Hospital
04.2019 - 05.2019
Certified Nursing Assistant Intern
Edgewood Health and Rehabilitation / Riggs Manor
02.2019 - 03.2019
Lead Teacher, One-Year-Old Classroom
Wood Forest Preschool
08.2018 - 12.2018
Lab Technician
Open Arms Healthcare Center
09.2017 - 05.2018
Americorps Member
Americorps City of Jackson
09.2015 - 08.2017
Client Care Associate
Trinity Behavioral Health
08.2014 - 03.2015
Sales Associate
Foot Locker
08.2012 - 08.2014
Cashier
Wendy's
02.2010 - 06.2011
Business Administration
Jackson State University
No Degree - Healthcare Assistant
Hinds Community College Nursing And Health Allied
No Degree - Medical Assistant
Antonellli