Charlie Mabry
Huntsville
Summary
Highly motivated professional with a track record in customer assistance and problem-solving. Known for effective communication and the ability to enhance customer satisfaction while supporting sales initiatives.
Overview
11
11
years of professional experience
Work History
Customer Account Associate
ThompsonGas
Chicago
03.2020 - 08.2023
- Handled customer inquiries related to account status and billing challenges.
- Conducted regular follow-ups with customers to ensure satisfaction with services.
- Developed processes to improve customer experience including call routing procedures.
- Responded promptly to all requests from customers regarding their accounts or billing inquiries.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Contacted customers about potential service upgrades, new services and account changes.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Voice Pick Builder
Coca-Cola
Huntsville
06.2017 - 02.2020
- Operated voice picking technology to efficiently select warehouse products.
- Collaborated with team members to ensure smooth workflow and timely order fulfillment.
- Provided assistance unloading incoming shipments when needed.
- Filled customer orders quickly to promote speedy service, helping increase business.
- Maintained detailed records related to daily activities including number of orders processed, errors found.
- Coached new staff on voice picking systems and operational procedures successfully.
- Selected products and replenished shelves to meet customer orders.
Sales Associate
Marshalls
Huntsville
01.2014 - 05.2017
- Assisted customers with product selection and inquiries.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Operated cash register efficiently during peak hours.
Sales Associate
Foot Locker
Huntsville
09.2012 - 02.2014
- Processed sales transactions accurately and efficiently.
- Assisted customers with product selection and inquiries.
- Managed inventory levels and restocked shelves regularly.
Education
Bachelor of Accounting - Accounting And Finance
Alabama A&M University
Normal, AL05-2019
High School Diploma -
Kenwood Academy High School
Chicago, IL06-2010
Skills
- Customer assistance
- Critical analysis
- Collaborative teamwork
- Inventory oversight
- Achievement oriented
- Sales
- Leadership
- Client account management
Timeline
Customer Account Associate
ThompsonGas
03.2020 - 08.2023
Voice Pick Builder
Coca-Cola
06.2017 - 02.2020
Sales Associate
Marshalls
01.2014 - 05.2017
Sales Associate
Foot Locker
09.2012 - 02.2014
Bachelor of Accounting - Accounting And Finance
Alabama A&M University
High School Diploma -
Kenwood Academy High School