Charlie Pina
Los Angeles,CA
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Adaptable student with knowledge of account development, brand management and client relations.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Customer Service Representative
Coretcg
2026.01 - Current
- Assisted customers with inquiries, providing accurate information and prompt solutions.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Adapted quickly to new products and services, maintaining up-to-date knowledge for customer support.
- Supported onboarding of new staff by sharing best practices and operational insights.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Yu-Gi-Oh Judge
Konami
2023.09 - Current
- Developed event timelines to ensure seamless execution and adherence to schedules.
- Led a team of volunteers during events, providing direction and ensuring high levels of service.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Trained and supervised event staff to complete tasks on time.
- Coordinated travel and accommodations for event staff.
- 3x Yu-Gi-Oh Regional Head Judge
- 25+ Regional Judge
- 10x Yu-Gi-Oh Championship Series Judge
- 2025 San Diego Comic Con Judge
Sales Manager
LA Fitness
2021.04 - 2022.08
- Increased membership retention through targeted follow-up strategies and personalized member engagement.
- Developed and implemented training programs for new sales associates to enhance product knowledge and selling techniques.
- Collaborated with marketing team to create promotions that drove foot traffic and increased sales revenue.
- Analyzed sales data to identify trends, optimize inventory, and improve overall sales strategies.
- Facilitated weekly team meetings to discuss performance metrics, set goals, and address challenges in the sales process.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
No Degree - Chemical Engineering
East Los Angeles College
Monterey Park, CA2027-09
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Client relations
- Product knowledge
- Appointment scheduling
- Prioritization
- Customer relations
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Spanish
Timeline
Customer Service Representative
Coretcg
2026.01 - Current
Yu-Gi-Oh Judge
Konami
2023.09 - Current
Sales Manager
LA Fitness
2021.04 - 2022.08
No Degree - Chemical Engineering
East Los Angeles College