Charlie Richter
Fort Lauderdale,FL
Summary
Results-driven professional with extensive experience in lift operations and boat rental management. Skilled in sales development and team supervision, consistently enhancing customer satisfaction while ensuring safety and operational efficiency. Committed to fostering a culture of continuous improvement. A fast learner adept at following directions to a tee as well as directing others in a positive manner while in a leadership role.
Overview
4
4
years of professional experience
Work History
Lift Operations Team Lead
Vail Resorts Inc
Breckenridge, Colorado
10.2025 - 04.2026
- Oversaw the successful and safe operation of multiple ski lifts and their operators at Breckenridge Ski Resort.
- Defined performance expectations for team members to enhance accountability and operational clarity.
- Collaborated with management to address operational challenges and propose improvements for lift operations.
- Trained new team members on company standards and operational procedures.
- Conducted regular inspections of lift systems to maintain operational standards.
- Supervised daily lift operations to ensure safety and efficiency.
- Worked closely with maintenance staff to identify any potential issues with lifts or other equipment before they became major problems.
- Trained staff on equipment use and safety protocols for lift operations.
Dockhand
Best Boat Club
Fort Lauderdale, Florida
07.2025 - 10.2025
- Facilitated boat rentals and delivered navigation support to enhance customer experience.
- Organized dock space for optimal boat storage and accessibility.
- Completed rental contracts and clauses accurately before trip start to ensure compliance and customer satisfaction.
- Processed rental bookings and collected payments at the dock.
- Performed basic maintenance and repairs on small rental vessels to maintain fleet functionality and safety.
- Made sure the fleet was always clean, fully functional, and ready for a booking.
Lift Operator
Vail Resorts Inc
Breckenridge, CO
12.2024 - 05.2025
- Identified and addressed unsafe behavior among riders, issuing warnings and barring repeat offenders until they received ski etiquette instruction to enhance safety.
- Operated chairlift control panel, monitored speed settings and adjusted accordingly based on load capacity and weather conditions.
- Built positive relationships with guests, sharing information on resort activities to improve their overall experience.
- Maintained daily log of lift operations and safety inspections.
- Monitored weather conditions to ensure safe operation of lifts.
- Performed pre-operational checks for lift, including brakes, cables and motors.
- Assisted passengers in loading and unloading safely from the lift.
- Responded quickly to emergency situations such as broken chairs or sudden stops of lifts due to technical faults.
- Conducted daily safety checks and maintenance on lift equipment to ensure operational efficiency.
JetRide Boat Club Location Manager
JetRide
Pompano Beach, Florida
09.2022 - 11.2024
- Coordinated daily marina operations to ensure smooth service delivery and member satisfaction.
- Monitored performance metrics and implemented strategies to enhance membership sales and member experience.
- Kept track of and maintained a fleet of rental vessels. Including repairs, cleaning, hauling, fueling, and safety.
- Conducted vessel maintenance and documented required repairs.
- Managed the ordering and inventory of supplies and needed equipment.
- Maintained accurate records of inventory levels to ensure that stock was available when needed.
- Made sure vessels were clean and orderly at all times for member use.
- Inspected location premises regularly to ensure they met health and safety requirements.
- Identified location drawbacks to mitigate impact on operations.
- Assessed customer feedback surveys to determine areas where service could be improved.
- Conducted training for new hires on dock operations, focusing on vessel operation, customer service, and general marine knowledge.
- Cultivated relationships with vendors, suppliers, customers, and employees to foster collaboration and support operational needs.
Education
Associate of Arts - Business Administration And Management
Florida Atlantic University
Boca Raton, FLSkills
- Logistics Management
- Team Supervision
- Customer Service
- Sales
- Negotiation
- Continuous Improvement
- Marketing
- Small Vessel Operation
- Marine Detailing
- Team building
- Fast Learner
Timeline
Lift Operations Team Lead
Vail Resorts Inc
10.2025 - 04.2026
Dockhand
Best Boat Club
07.2025 - 10.2025
Lift Operator
Vail Resorts Inc
12.2024 - 05.2025
JetRide Boat Club Location Manager
JetRide
09.2022 - 11.2024
Associate of Arts - Business Administration And Management
Florida Atlantic University