Charlie Rocha

• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
• Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
• Improved customer service by projecting friendly and knowledgeable attitude.

Summer school program

• Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
• Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
• Adopted soccer strategies and tactics to maximize team potential.
• Maintained player safety through careful practice and game supervision.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.