Charlie Spann
Lakewood,CO
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
Floor Manager
Argonaut Wine And Liquor
11.2022 - 10.2023
- Oversaw supply restocking, area cleaning, and product organization.
- Maintained security protocol among customers and employees alike.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised department recoveries to maintain organized and professional displays for customers.
Barista
Hooked On Colfax
08.2022 - 01.2023
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Used POS system to accurately enter orders and process payments.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Barista
Starbucks
04.2022 - 08.2022
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Warehouse Worker
Amazon
01.2022 - 04.2022
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed cycle counts and monthly inventory.
Education
Bachelor of Arts - Education (Grades 7-12)
Metropolitan State University of Denver
Denver, CO05.2026
High School Diploma -
Fairview High School
Boulder, CO05.2009
Skills
- Operations Management
- Computer Skills
- Policy Enforcement
- Product Promotion
- Proficient in Google Docs, Excel, Word, Adobe
- Safety oversight
- Needs Assessment
- Customer Relations
- Negotiation and Conflict Resolution
- Interpersonal Relations
- Business Administration
- Scheduling and Coordinating
- Store maintenance
Timeline
Floor Manager
Argonaut Wine And Liquor
11.2022 - 10.2023
Barista
Hooked On Colfax
08.2022 - 01.2023
Barista
Starbucks
04.2022 - 08.2022
Warehouse Worker
Amazon
01.2022 - 04.2022
Bachelor of Arts - Education (Grades 7-12)
Metropolitan State University of Denver
High School Diploma -
Fairview High School
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