Charlie Thorstenson

Work History

Shark Tooth Kombucha

02.2021 - Current

Manage day-to-day business operations
Engage communication and relationships with new and existing wholesale clients and expo managers
Researching and exercising in industry trends and developing new and optimal practices
Engage and associate with local community including demonstrations and giveaways, beach clean-up events, and classroom style instruction clinics to educate about kombucha home brewing
Extremely proficient record keeping of operational documentation, inventory, ﬁnances and reports, and procedures via Google Suite and MS Office

The Hyppo Co

06.2021 - 04.2023

Acted as the on-site eyes and ears of the company by providing direct customer (external) and employee (internal) feedback to the CEO and COO
Implemented business strategies, increasing revenue and effectively targeting new markets
Directed all business operations of 4 retail locations within Jacksonville to include directly supervising 4 GMs and indirectly supervising 50 staff members
Responsible for overseeing recording of all store inventories and facilitating smooth product ordering from the warehouse
Engaged and built relationships with local community to foster customer satisfaction and loyalty to include contributing efforts in creating, organizing, marketing and hosting customer-focused special events in store
Through operational success and customer engagement, was a key member in growing the retail store footprint in the region by adding 3 more stores to bring the regional total retail stores to 7 by end of tenure
Trained team members in successful strategies to meet operational and sales targets

WideEye

12.2019 - 06.2021

Directed all day-to-day operations and services provided and managed 50+ client relationships whose communities support over 250,000 residents
Consulted the sales team with sage operational advice that would advise them on specifics of potential clients needs on site and while using our SaaS
Onboarding and implementation manager that lead the process of transitioning new clients to our service
Built strong relationships and mutual trust based on clear set expectations, delivery, and communication
Collaborate with interdepartmental leaders to assess problems and discover solutions in a time-efficient and dynamic manner
Developed and oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
Monitored budget and utilized operational resources

US Navy

03.2014 - 11.2019

Performed various law enforcement operations including physical security, waterborne and land security, strategic weapons security, law enforcement, and force protection
Served as Nuclear Weapons Security (NWS) Schoolhouse Instructor, developing, coordinating, and overseeing plans and training curriculum to enhance the physical security of Naval Installations, NWS operations, property, and personnel
Command Fitness Leader that led daily 1-on-1 and group physical ﬁtness to ensure every Sailor and Marine in the command was mission ready and ﬁt for duty
Trained in infantry tactics, weapons and medical procedures for well-rounded field support
Assembled, disassembled and maintained various weapons for operational readiness
Coached and mentored new recruits for motivated, high-performing teams
Risk-assessed environments and implemented appropriate security measures