CHARLIE VAZQUEZ
Kissimmee,FL
Summary
High-energy and personable individual with a passion for creating exceptional guest experiences. Strong interpersonal skills, thrives in fast-paced environments, and adapts quickly to changing demands. Ability to connect with others and maintain a positive attitude, making a valuable asset in delivering top-notch customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Flight Attendant
Breeze Airways
03.2024 - 03.2025
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Responded to passenger emergencies to provide first aid.
- Delivered food and beverage service, reading material and other in-flight services.
Flight Attendant
Spirit Airlines Inc.
11.2022 - 02.2024
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
DSP
Amazon
07.2020 - 11.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Supervisor, Customer Service
Señor Frog's
03.2015 - 03.2020
- Company Overview: Orlando, FL
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Improved the restaurants Yelp rating scores by coaching and training employees on customer experience
- Oversaw and led 20-30 servers, bartenders, cashiers, and gift center representatives
- Resolved any customer complaints
Trainer, Customer Service
Señor Frog's
12.2012 - 03.2015
- Opened 2 new locations (Miami and Orlando) and trained new employees on the POS, Menu’s, etc.
- Selected to attend community events to bring awareness and sales (LGBTQIA+, Latinx Orgs., etc.)
- Successfully ranked the top seller for 5 years in a row
- Mentored new hires, resulting in stronger staff development and increased productivity.
Server
Señor Frog's
11.2011 - 12.2012
- Lead server out of 30 employees
- Trained new employees on operations
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Kafe Kalik
10.2010 - 06.2011
- Company Overview: Orlando, FL (Business Closed)
- Promoted to a Server based on positive peer and company performance reviews
- Ranked top Server out ten (10) employees
Host
Kafe Kalik
08.2010 - 10.2010
- Company Overview: Orlando, FL (Business Closed)
- Greeted and seated incoming guest
Supervisor
Spectrum Cable (In/On Cable)
11.2009 - 08.2010
- Company Overview: Orlando, FL
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Frequently inspected production area to verify proper equipment operation.
- Oversaw and trained 10+ employees
- Inspected outgoing work for compliance with customers' specifications
Office Assistant Dispatcher
Spectrum Cable (In/On Cable)
11.2008 - 11.2009
- Informed customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
- Answered telephones, direct calls, and take messages
- Prepared and edited documents to produce precise, accurate and professional communication.
Skills
- Verbal and written communication
- Coaching and mentoring
- Workflow management
- Complex Problem-solving
- Staff education
Accomplishments
fluent in both english and spanish
food certification
alcohol certification
Certification
- Food Safety Certification
- Alcohol Certification
CERTIFICATIONS & LANGUAGES
Fluent in English and Spanish (Reading, Writing, and Speaking)
Timeline
Flight Attendant
Breeze Airways
03.2024 - 03.2025
Flight Attendant
Spirit Airlines Inc.
11.2022 - 02.2024
DSP
Amazon
07.2020 - 11.2022
Supervisor, Customer Service
Señor Frog's
03.2015 - 03.2020
Trainer, Customer Service
Señor Frog's
12.2012 - 03.2015
Server
Señor Frog's
11.2011 - 12.2012
Server
Kafe Kalik
10.2010 - 06.2011
Host
Kafe Kalik
08.2010 - 10.2010
Supervisor
Spectrum Cable (In/On Cable)
11.2009 - 08.2010
Office Assistant Dispatcher
Spectrum Cable (In/On Cable)
11.2008 - 11.2009
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