Charlie Verell-Shelton
Houston,Chickasaw
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Livestock Grocery. Excelled in relationship building and small business operations, achieving significant repeat business. Skilled in verbal and written communication, adept at leading high-performing teams to exceed goals. Demonstrated ability to manage multiple projects, ensuring quality and safety. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Owner
Livestock Grocery
11.2020 - 11.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Project Manager
Servpro Of Tupelo
12.2018 - 10.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Achieved project deadlines by coordinating with contractors to manage performance.
Contractor
Hanna Construction
01.2016 - 11.2018
- Delivered high-quality work on time
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Team Leader
Yokohama Tire
10.2015 - 12.2016
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Upholstery Supervisor
Franklin Furniture
01.2010 - 10.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
GED -
Houston High School
Houston, MS05.2008
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
Livestock Grocery
11.2020 - 11.2023
Project Manager
Servpro Of Tupelo
12.2018 - 10.2020
Contractor
Hanna Construction
01.2016 - 11.2018
Team Leader
Yokohama Tire
10.2015 - 12.2016
Upholstery Supervisor
Franklin Furniture
01.2010 - 10.2015
GED -
Houston High School
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