Charlie Walker
Savannah,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Verizon
01.2023 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Equipment Operator
U.S. Navy
08.2018 - Current
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
Field Service Technician
Cennox
03.2022 - 07.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Customer Engineer
NCR
02.2020 - 11.2021
- Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
- Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
- Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies and industry standards.
- Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
Messenger
Brinks
10.2017 - 02.2020
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Handled cash transactions with accuracy when collecting payment from customers upon delivery completion.
Education
Bachelor of Science - Computer Science
Savannah State University
Savannah, GA12.2025
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Cash Handling
- Customer Service
- Multitasking
- Problem-solving abilities
Timeline
Sales Specialist
Verizon
01.2023 - Current
Field Service Technician
Cennox
03.2022 - 07.2023
Customer Engineer
NCR
02.2020 - 11.2021
Equipment Operator
U.S. Navy
08.2018 - Current
Messenger
Brinks
10.2017 - 02.2020
Bachelor of Science - Computer Science
Savannah State University
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