Charliesse Mandolph
Sacramento,CA
Summary
Highly motivated and customer-focused professional with three years of successful sales experience and a strong background in retail customer service. Dedicated to providing exceptional customer experiences through a friendly and positive approach. Seeking a position where I can utilize my strong interpersonal skills and commitment to customer satisfaction while working as part of an energetic team.
Overview
4
4
years of professional experience
Work History
Lead Froster/Key Holder
Nothing Bundt Cakes
09.2024 - Current
- Achieved excellent customer satisfaction by ensuring consistent product availability and timely order fulfillment.
- Trained new employees on proper frosting techniques, safety protocols, and equipment maintenance, fostering a knowledgeable team environment.
- Maintained a clean and organized store environment to promote safety and efficiency during closing procedures.
- Managed restocking efforts after-hours to ensure optimal product availability for the following business day.
Sales Associate
Victoria's Secret
08.2022 - 01.2023
- Processed merchandise to ensure it was floor-ready and maintained the back room and understock
- Prepared customers' online orders for pick-up
- Provided customers with accurate bra fittings by asking effective questions and taking measurements
- Handled online and in-store returns, converting them into new sales opportunities
- Assisted customers at checkout, reinforcing buying decisions and encouraging additional purchases
- Built customer loyalty through Victoria's Secret Angel Cards and capturing customer email and phone information
Sales Associate
Sherwin Williams
11.2021 - 06.2022
- Handled change, credit card transactions, customer identification, and bank checks
- Assisted customers in person and over the phone, determining their needs and recommending products and services
- Implemented upselling techniques to increase sales
- Evaluated customer needs and determined additional offerings or services required, including referrals to Contract Sales
- Stocked shelves, set up displays, cleaned store equipment, and unloaded delivery trucks
- Ensured accurate sales transactions, maintained work order files, and managed product inventory
- Requested and received interstore transfers
- Provided leadership and training support to new employees
Sales Representative
Vector Marketing
09.2020 - 11.2020
- Achieved over $1,000 in sales within six days
- Actively sought potential customers to sell products
- Promoted and advertised products through social media platforms to increase sales and meet quotas
- Responded to customer inquiries and concerns via text, email, and phone
- Calculated customer totals and guided them through the online checkout process
Education
High School Diploma -
Cordova High School
01.2021
Skills
- Employee training
- Team management
- Customer service
- Teamwork and collaboration
- Customer relationship building
- Adaptability and flexibility
Timeline
Lead Froster/Key Holder
Nothing Bundt Cakes
09.2024 - Current
Sales Associate
Victoria's Secret
08.2022 - 01.2023
Sales Associate
Sherwin Williams
11.2021 - 06.2022
Sales Representative
Vector Marketing
09.2020 - 11.2020
High School Diploma -
Cordova High School
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