Charlis Hawkins
Henderson,NC
Summary
Nursing Assistant I with a 5 foundational years of experience in patient care, adept at maintaining high standards of patient support. Proficient in personal care activities such as feeding and mobility assistance, while ensuring a sanitized and safe environment for patients. Committed to enhancing patient quality of life by utilizing skills in medical terminology and patient-centered care effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Nurse Aide Volunteer
Brentwood Assisted Living
04.2024 - 04.2024
- Utilized strong organizational skills to efficiently manage multiple tasks simultaneously while maintaining a high level of attention to detail for each responsibility assigned.
- Played an integral role in preventing falls among high-risk patients through diligent observation and adherence to safety protocols.
- Assisted in meal preparation and feeding for patients with special dietary needs or restrictions for optimal nutrition intake.
- Promoted positive relationships between healthcare professionals and families by effectively communicating updates on patient progress or changes in condition.
Patient Care Technician
Fresenius Medical Care Dialysis
03.2022 - 05.2023
- Provided skilled hemodialysis support to patients, ensuring the safe and effective operation of dialysis machines and equipment.
- Performed hemodialysis treatment procedures on assigned patients, strictly adhering to infection control protocols.
- Monitored patients during the dialysis process, promptly identifying and addressing any complications or abnormalities.
- Maintained accurate documentation of patient records and treatment progress, promoting continuity of care and thorough reporting.
Patient Care Technician
Davita Kidney Care Dialysis Center
02.2018 - 01.2022
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Administered medication such as Heparin, oxygen, anesthetic, and saline as needed.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Measured and recorded patients’ pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Recorded client data on hemodialysis flow chart
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Cleaned and connected to access sites, included fistulas, grafts, and catheters, by following infection control protocols.
Education
BBA & Healthcare Administration -
Strayer University
2028
Certified Nurse Aid 1 - Nursing
Medical Career Readiness
05.2024
High School Diploma -
Northern Vance Highschool
06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Direct Patient Care
- Patient Education
- HIPAA
- Vital Signs
- Infection Control Standards
- Equipment Maintenance
- Records Management
- Skilled in-Patient Relations
- Medical Terminology
- Personal Hygiene Assistance
- Patient Feeding
- Patient Transporting
- Customer Service
Timeline
Nurse Aide Volunteer
Brentwood Assisted Living
04.2024 - 04.2024
Customer Service Representative
Walmart
05.2023 - Current
Patient Care Technician
Fresenius Medical Care Dialysis
03.2022 - 05.2023
Patient Care Technician
Davita Kidney Care Dialysis Center
02.2018 - 01.2022
BBA & Healthcare Administration -
Strayer University
Certified Nurse Aid 1 - Nursing
Medical Career Readiness
High School Diploma -
Northern Vance Highschool