Charlitta Miller
Houston,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Walmart
Columbus, Georgia
11.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Teleperformance
Killeen, Texas
01.2021 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Daycare Teacher
Miss Daisy's Daycare
Milwaukee, Wisconsin
09.1998 - 04.2011
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Planned field trips to local parks and museums to enhance classroom curriculum.
- Encouraged creativity through art projects and storytelling.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Organized parent-teacher conferences to discuss student progress.
- Taught basic language skills including reading readiness, phonics, writing.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Adapted teaching methods based on individual student needs.
- Ensured safety of all children by monitoring playground equipment use.
- Observed health practices such as proper handwashing procedures.
- Administered medication according to doctor's orders when needed.
- Maintained supplies inventory for the classroom including art materials and books.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Read aloud and played alphabet games to encourage early literacy.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Organized and led activities to promote physical, mental and social development.
Technical Support Assistant
AT&T
Milwaukee , WI
09.1999 - 02.2000
- Troubleshot network connectivity issues for both wired and wireless connections.
- Diagnosed technical problems reported by users via telephone or online communication channels.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
Music
Vincent High School
Milwaukee, WI06-1990
Skills
- Complaint resolution
- Paperwork Processing
- Report Generation
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
- Documentation
- Microsoft Office Suite
- Professional telephone demeanor
- Courteous demeanor
- Microsoft PowerPoint
- In-store support
- Technical Support
- Conflict Resolution
- Proofreading
- Administrative Support
- Typing 30 WPM
- Problem-solving abilities
- Reading Comprehension
- Adaptive team player
- Credit card payment processing
- Call Center Operations
- Customer Service
- Active Listening
- High-energy attitude
- Microsoft Outlook
- Grammar
Timeline
Customer Service Representative
Walmart
11.2021 - 06.2022
Customer Service Representative
Teleperformance
01.2021 - 09.2021
Technical Support Assistant
AT&T
09.1999 - 02.2000
Daycare Teacher
Miss Daisy's Daycare
09.1998 - 04.2011
Music
Vincent High School