Charlize Akridge
Lafayette,LA
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
CC's Coffee House
2825 Ambassador Caffery Pkwy
03.2023 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Server Trainer
Bonefish Grill Restaurants
1912 Kaliste Saloom Rd. Lafayette, LA
03.2021 - 03.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Monitored new server performance and offered continuous support throughout training period.
- Built and maintained professional relationships with vendors and suppliers.
Restaurant Manager
Mandezs
Lafayette, LA
06.2019 - 03.2021
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
No Degree - Sociology And Anthropology
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
Lafayette High School
Lafayette, LA05.2019
Skills
- Operational Efficiency
- Credit Card Transaction Processing
- Store Opening and Closing
- Guest Experiences
- Customer Service
- Rewards Programs
- Complaint Handling
- Disciplinary Action
- Task Delegation
- Staff Management
- Cash Register Counting
- Calm and Pleasant Demeanor
- New Employee Orientation
- Work Coordination
- Problem Resolution
Timeline
Barista Shift Supervisor
CC's Coffee House
03.2023 - Current
Server Trainer
Bonefish Grill Restaurants
03.2021 - 03.2023
Restaurant Manager
Mandezs
06.2019 - 03.2021
No Degree - Sociology And Anthropology
University of Louisiana At Lafayette
High School Diploma -
Lafayette High School