Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlize Burch

Dallas,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative/Cashier

Family Dollar
05.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Teacher's Assistant

Children's Creative World
06.2023 - 05.2024
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Attended training classes and faculty meetings to stay up-to-date on student progress.

Education

High School Diploma -

Texas Virtual Academy At Hallsville
Lewisville, Texas 75057
06.2023

Skills

  • Customer Service
  • Active Listening
  • Computer Skills
  • Problem-solving abilities

Timeline

Customer Service Representative/Cashier

Family Dollar
05.2024 - Current

Teacher's Assistant

Children's Creative World
06.2023 - 05.2024

High School Diploma -

Texas Virtual Academy At Hallsville

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Charlize Burch